SumUp cares

We at SumUp are committed to providing excellent service and we care about your feedback. All our customers have the right to fair, effective, and courteous service at all times.

If you, for any reason, are not happy with our service or we have not met your expectations you can always send us an email at [email protected].

If you wish to log a formal complaint, please let us know in your email. We will try to resolve your issue as fast as we can. If you remain dissatisfied with the outcome, you may refer your complaint to the Financial Ombudsman Service (FOS).