SumUp One Voucher Terms & Conditions

Effective 12 February 2024

Note: Please print a copy of this document and retain it for future reference.

By purchasing, accepting or using the SumUp Voucher in physical or digital form ("voucher") and in consideration for your right to use the voucher, you agree to be bound by these voucher terms and conditions. Please read these terms and conditions carefully. 

In these voucher terms and conditions, “SumUp”, “we”, and other similar words refer to SumUp Payments Ltd., or SumUp Ltd, as applicable. “You”, “your”, and other similar words apply to the purchaser and/or redeemer of the voucher. If you have any questions about these voucher terms and conditions, please contact us through our SumUp customer service.

How to Purchase and Activate Your Voucher

Vouchers are available at participating retail locations both in store and online. You will be able to choose your voucher’s value when purchasing.

To activate a purchased voucher:

  1. Go to the SumUp One voucher webpage (www.sumup.com/en-gb/sumup-one-voucher) or directly to sumup.me to register a SumUp account or log into your existing account.

  2. Go to your profile settings in the right upper corner. Click on SumUp One in the drop-down list, then click “Try SumUp One FREE” or “Join SumUp One”.

  3. Add your payment details (if applicable) and then add the voucher code on the right.

  4. When you subscribe to SumUp One for the first time, you will enjoy an extra free 7-days on top of the duration of the voucher you purchased.

For a tutorial video, see here.

How to Use the Voucher

The voucher is redeemable as payment for a qualifying SumUp One subscription, covering consecutive periods equivalent to the voucher's value. If cancelled at any point during the voucher's validity period (including during or before the final period covered by the voucher), the subscriber will not receive any refund or credit for the remaining time.

General Terms & Conditions

  • The voucher is only available as a payment for a SumUp One membership based within the EU and United Kingdom. You must have a valid EU/United Kingdom mailing address associated with your SumUp One account to be eligible. Your SumUp One membership is subject to SumUp’s applicable Terms and Conditions and Privacy Policy, which can be found on your local SumUp website. 

  • If a voucher is not activated and redeemed within 2 years from the date of purchase, the card will expire and any balance will be deducted.

  • SumUp does not accept any liability for lost or stolen vouchers or any credit amounts associated with the voucher. Please treat and protect the voucher and its code as you would cash.

  • The voucher is not a cheque guarantee, credit, store or charge card.

  • The voucher cannot be exchanged or returned for cash, except where required by law. 

  • Invalid or unidentifiable voucher numbers will not be redeemed.

  • We reserve the right to amend these terms and conditions or discontinue the voucher at any time. This does not affect your statutory rights.

  • All SumUp One accounts are subject to SumUp’s applicable terms and conditions and privacy policy. Further, SumUp provides all its services and products exclusively to entrepreneurs and businesses. Accordingly, there is no right of withdrawal pursuant to consumer protection laws.

  • SumUp reserves the right to correct the voucher’s credit value if we believe that a clerical, billing or accounting error has occurred. You also agree that we may deactivate, cancel or suspend any voucher and freeze any associated voucher credit if we suspect fraud, unlawful activity or improper voucher use. You agree that you will not use a revoked voucher.

  • Issuer: TRANSACT ELEKTRONISCHE ZAHLUNGSSYSTEME GMBH, Fraunhoferstr. 10, 82152 Martinsried, Germany.

Additional Terms and Conditions for Purchase of a SumUp Voucher and Card Reader

In the event you purchase a SumUp Voucher and a SumUp Card Reader in the same transaction, you may be eligible for a one-time 50% discount off your SumUp Card Reader. 

If the voucher is purchased via Amazon.co.uk (“Amazon”):

  1. Activate your voucher per the instructions above.

  2. Return to the Amazon website, order the Solo card reader, and use the voucher discount code during checkout to receive 50% off your Solo card reader.

If the voucher is purchased at a participating retailer (in-store or online):

  • Activate your voucher per instructions above.

  • To get your 50% off your newly purchased Solo Card Reader: email a photo of your receipt, showing the purchase of your voucher and SumUp Solo Card Reader, after 30 days of purchase, to [email protected]. Please make sure that the photo of the receipt is readable and clearly displays the products, their prices, the date of purchase, the retailer name, etc. You must send this email from your SumUp registered email address. The one you used to activate your SumUp account, as we cannot verify any other email address. Last but not least be sure the SumUp One subscription and SumUp Solo Card Reader are active before sending us your receipt.

  • You will receive a confirmation email that your discount has been applied to your SumUp account as a fee credit. Please note that you must wait at least 30 days after your purchase before your fee credit will be applied.

  • On your next payment installation following the email confirmation, you will receive a statement credit on your SumUp Account. 

Effective as of 12 February 2024. Please visit this webpage for the latest terms and conditions relating to your voucher.