Terms and Conditions of participation in the SumUp Pay Loyalty Program
1. Customer relationship
1.1 The provider of the SumUp Pay Loyalty Program (“Program”) is SumUp Payments Limited authorized by the Financial Conduct Authority in the UK under the Electronic Money Regulations 2011 (register number 900700), 16-20 Shorts Gardens, WC2H 9US, London, United Kingdom.
1.2 The SumUp Pay Loyalty Program allows you to collect SumUp Network Points on the purchase of goods or services and to redeem them by using the SumUp Network Points collected to make a purchase from one of the participating merchants, and/or claiming a Reward (see section 5) at the affiliated merchants as described in the App. The details of participation as well as the receipt and usage of SumUp Network Points will be stipulated in detail below. Participation is free of charge.
1.3 By joining the SumUp Pay Loyalty Program, you confirm that you are at least 18 years old and a resident of the United Kingdom. These Conditions of participation govern the contractual relationship between you and SumUp Payments Limited (“we”, “SumUp”, or “SumUp Pay”). By registering for the SumUp Pay Loyalty Program, you accept the Terms and Conditions of participation as binding. English law applies.
1.4 Only natural persons can participate in the SumUp Pay Loyalty Program.
1.5 The SumUp Network Points are not electronic money or any other financial instrument. Thus, financial products regulation is not applied regarding the SumUp Network Points. Usage of the SumUp Loyalty Points means that SumUp or its merchants give you a certain discount for the purchase.
2. Requirements for participating in SumUp Pay Loyalty Program and for collecting SumUp Network Points
2.2 To collect SumUp Network Points, you have to sign into your SumUp Pay account and make a purchase (in GBP currency) that is initiated on a SumUp Pay website, mobile site, or app (each, a “SumUp Pay Site” and collectively, the “SumUp Pay Sites”) and completed through your Balance Wallet or SumUp Pay Mastercard.
2.3 Please note that not every purchase entitles you to collect SumUp Network Points. If a purchase is eligible for SumUp Network Points, we will inform you and disclose the number of SumUp Network Points associated with that purchase by displaying the number of SumUp Network Points on the transaction details history and confirmation screens.
2.4 Please find the current value of SumUp Network Points for your purchase on our website, which can change from time to time. SumUp reserves the right and at SumUp's sole discretion to suspend the opportunity of collecting SumUp Network Points and to change the value of SumUp Network Points collectible for any SumUp merchant or particular purchase or other activity at any time. That would not affect the amount of the SumUp Network Points that you already own.
2.5 SumUp Network Points will be granted only if the purchase has been completed via the SumUp Pay app or by using SumUp Pay Mastercard.
2.6 The purchase including the transaction must be fully completed. No SumUp Network Points will be granted for purchases and transactions which are not fully completed regardless of the reason.
2.7 The following cases in particular, but not exclusively, entitle SumUp either not to credit the SumUp Network Points to you at all or to cancel them again retrospectively in the event that they have already been credited:
a) Technical difficulties, but only if the SumUp Network Points would not have been granted even without these technical difficulties or if too many points were granted as a result.
b) SumUp merchant or affiliated merchant may not be able to complete the transaction, regardless of the reason that led to this;
c) SumUp merchant initiated refunds;
d) A purchase has been canceled (annulment, rescission, withdrawal, etc.) or a chargeback has occurred;
e) If there is a suspicion of fraudulent activity or abuse conducted by you. In this case SumUp will additionally cancel your SumUp Pay account.
f) The maximum limit of SumUp Network Points has been reached. The current limit could be found in the FAQ section under Earning and Redeeming Points title
3. SumUp NetworkPoints Balance
3.1 You can view your current point balance at any time via your SumUp Pay App.
3.2 Any objections to the accuracy or completeness of the SumUp Network Points balance must be submitted via our “support request” function, that you can find in the SumUp Pay App, at the latest within one month of receipt of the SumUp Network Points or, if the SumUp Network Points were canceled or expired, at the latest within one month of the cancelation or the expiry of the SumUp Network Points. Please include the relevant receipts or invoices with your objection. Failure to make a claim in time is deemed to be an approval of the score.
4. Redemption of SumUp Network Points
4.1 SumUp Network Points can be redeemed under the following conditions: a) You must log into your SumUp Pay App. Your account must be verified and active. b) You can redeem Network Points only on eligible purchases. An eligible purchase is a transaction completed at a SumUp merchant with your Balance Wallet or SumUp Pay Mastercard, or with an affiliate merchant participating in Rewards (see Paragraph 5.)
4.2 SumUp Network Points collected in two or more different SumUp Pay accounts cannot be combined for the one particular purchase. SumUp Network Points are non-transferable to friends and family.
4.3 All usages of the SumUp Network Points are final and are not subject to cancellation initiated by you.
4.4 SumUp Network Points cannot be paid out in the form of any currency.
4.5 Options and methods of using SumUp Network Points may change from time to time at SumUp’s sole discretion. These changes cannot affect your ability of using your SumUp Network Points in general unless these Terms and Conditions state otherwise. Current information can be found here.
5.1 Purchases completed at selected Partners and Merchants might be subject to special Rewards and multipliers. Rewards are special offers available for eligible customers, granting additional incentives, for example a reduced item price in exchange for a certain number of points. In that case, the amount of SumUp Network Points granted for completed purchase will differ from the standard rates. Rewards will be announced in the SumUp Pay App. Additional conditions might apply.
5.2 The number of SumUp Network Points required to be used for different Rewards may vary and will be determined in SumUp’s sole discretion.
5.3 Rewards can be claimed only if the sufficient amount of Network Points is present on the user account. If the purchase made by the user is not qualifying for a Reward for example due to the transaction value being too low, the user will be granted a multiplier on the amount of points collected at the participating affiliated merchant. The information about current multiplier value is available on the Reward page.
5.4 Any amount above the Rewards value will be covered from the Wallet Balance or a card linked to the Profile. User shall ensure that their Wallet balance or the amount stored on the card linked to the Profile is sufficient to cover any additional charges.
6. Expiration of the SumUp Network Points and Termination of participation in the SumUp Pay Loyalty Program and changes to the Terms and Conditions
6.1 SumUp Network Points will expire 365 days after the date on which SumUp Network Points were successfully earned at the point of sale. Expired SumUp Network Points can no longer be used. For example, SumUp Network Points collected by a member on January 1, 2023 will expire on January 1, 2024. Leap years are counted for exact calendar days.
6.2 You may terminate your participation in the SumUp Pay Loyalty Program at any time without notice by notifying SumUp via our “support request” function, that you can find in the SumUp Pay app. If you terminate your participation in the SumUp Pay Loyalty Program, SumUp Network Points that you own will be canceled without further right to use them in the future.
6.3 SumUp reserves the right to terminate and /or to discontinue the SumUp Pay Loyalty Program, or to change the terms, regulations or benefits of participation in the Program, in whole or in part, at any time with or without notice. SumUp furthermore reserves the right to terminate your SumUp Pay account and cancel any or all collected SumUp Network Points if SumUp suspects that you are abusing the SumUp Pay Loyalty Program or are misrepresenting any information furnished to SumUp Pay.
6.4 If SumUp discontinues and/or terminates the SumUp Pay Loyalty Program, we will notify you accordingly. You have 2 months from receipt of this information to redeem your collected SumUp Network Points for a purchase at one of our SumUp merchants. If you do not redeem your SumUp Network Points within this period, they will expire. Please note that SumUp Network Points cannot and will not be paid out in the form of any currency.
7.1 SumUp won't be liable for partner participation or withdrawal regarding rewards.
7.2 Tax liability stemming from SumUp Pay Loyalty Program participation is your responsibility.
7.3 Using SumUp Loyalty Points necessitates successful account verification through the KYC process.
7.4 Sign-up contact details must not have been linked to another SumUp Pay account.
7.5 Re-verification of the account on which the SumUp Network Points was previously claimed does not entitle to further loyalty points.
7.6 The SumUp Pay Loyalty Program is void where prohibited or if accounts or transactions are fraudulent, abusive, not completed through legitimate channels, in violation of any applicable Terms and Conditions, or irregular in any way.
7.7 These terms are published in English and any translation is a courtesy translation only - participants of the SumUp Pay Loyalty Program cannot derive any rights from the translated version. The English language version of these terms shall apply and prevail and be conclusive and binding.