Need help with SumUp Pay?
You've come to the right place. You can find answers to frequently asked questions and get in touch with our Support team.
Free weekly coffee
How does it work?
You’ll need to spend with your SumUp Pay card at a coffee place in London.
If you are not a fan of coffee, you can treat yourself to any drink of your choice.
Spend from your SumUp Pay Wallet balance, or link your bank card to your SumUp Pay profile and we’ll charge it directly without any extra steps.
What are the Terms and Conditions?
The facilitator of the Promotion is SumUp Pay, provided by SumUp Payments Limited, authorized by the Financial Conduct Authority in the UK under the Electronic Money Regulations 2011 (register number 900700), with headquarters in London, United Kingdom.
Incentive: Participants will receive one complimentary coffee every week for the first 12 weeks after successfully verifying their account.
Eligibility and availability
In order to participate in the Promotion, you must be a fully verified SumUp Pay user and have your registered address in London, United Kingdom.
The Promotion is active for 12 weeks from your successful verification (after completing Know Your Customer process), or until the Promotion capacity is reached. We reserve the right to suspend, discontinue or change the Promotion.
The Promotion is limited to 5000 participants. Participants will be eligible for the promotion on a first-come, first-served basis. The promotion only runs until the 05 August 2024.
Only new users, who registered and verified after 20th November 2023 are eligible for the Promotion.
Bonus
In order to receive a Bonus of maximum £4, you must complete a transaction in a place from following categories: Café, Restaurant, Bar, Club, Fast Food, Catering, Hotel and/or Accommodation, Bakery, Confectionery Store, Dairy Product Stores between Monday, 12 AM, and Sunday, 11:59 PM. The bonus will be automatically granted towards your first eligible transaction.
Please note, that the transaction eligibility is established based on the MCC (Merchant Category Code) under which the place you visited is registered. It means, that if the place does not fall under one of the categories mentioned above in our systems, you might not receive the bonus even if your purchase contained coffee or another hot beverage.
You can receive only one Bonus per week. Unused Bonus cannot be transferred to subsequent week. The Bonus is granted only in a form of a purchase discount at the point of sale and cannot be paid out or redeemed in any other way than stipulated in those Terms.
The maximum amount of a single Bonus is £4. If the eligible transaction amount is lower than £4, we will cover the entire transaction. This action will constitute the full use of a Bonus. The Bonus is unsplittable, which means it applies to one transaction only. If the eligible transaction amount is higher than maximum bonus amount of £4, the remaining amount must be covered from Wallet balance or linked card.
Transactions which are associated with special offers (‘’Reward’’) redemption are not subject to the Bonus.. That means, if you redeem any special offer (‘’Reward’’) at a selected place, this transaction cannot be covered with £4 Bonus. In order to redeem a Bonus, you need to transact with your SumUp Pay Mastercard without special offer (‘’Reward’’) redemption at a place from the category mentioned above.
Other information
If we suspect that you've been involved in misuse of this Promotion, we reserve the right to take appropriate actions as we deem necessary.In such cases, at our sole discretion, we may decide to undo any rewards provided.
The Promotion is governed by English law.
Setting up and managing your profile
What is SumUp Pay?
SumUp Pay is an app that customers can use to pay their favourite participating SumUp merchants (using QR codes and payment links) or any other business by activating the SumUp Pay Mastercard, earn and redeem points and to send or receive money totally free of charge.
Read further information below on the main features offered by the SumUp Pay app.
Is it free to use SumUp Pay?
Yes, we apply no fees for using SumUp Pay, whether you're paying a merchant, sending money to contacts, or receiving payments from them.
Why is identity verification needed to use SumUp Pay?
SumUp is authorised as a Payment Institution by the Financial Conduct Authority (FCA). Therefore, we’re obligated to verify that you’re the individual registered with the SumUp profile for Anti Money Laundering (AML) and safety reasons.
How is my identity verified?
If you want to add money to your Wallet balance, create a virtual SumUp Pay Mastercard, earn and redeem points, and send and request money, you must verify your identity using the KYC (“Know Your Customer”) process.
You’ll need to provide your personal details (name, date of birth and residential address). We'll then ask you to take a picture of both sides of an identity document (e.g. your passport, national ID card or driver’s licence) and take a selfie to confirm that the document belongs to you.
Once your identity is verified, your SumUp Pay profile is complete.
What are the identity document requirements?
The ID provided must be valid and not expired. It must also display a clear photo of you.
The name registered on your SumUp Pay profile must match the name on your ID.
The images uploaded must be clear, of good quality and show the whole document.
Why do I need to secure my profile?
As SumUp Pay is offering a financial service, we need to provide a safe environment for your personal finances. That’s why we offer multi-factor authentication (MFA), in order to enhance security. Should you attempt to log in to your profile from a new device, you’ll be asked to verify this attempt using your device security and a confirmation email.
How do I activate multi-factor authentication?
You can set up your multi-factor authentication (MFA) in the SumUp Pay profile settings. You'll have to use your device's security and confirm that you want to set up multi-factor authentication using an email.
Paying a SumUp merchant
What are the payment options with SumUp Pay?
There are several ways you can pay using SumUp Pay. To pay a SumUp merchant, you can either scan a merchant's QR code at their business or pay using a payment link that is sent to you by a merchant.
A payment link is usually sent by a merchant via email or SMS, using a messaging service like WhatsApp or on social media.
To pay at any merchant, you can create your own virtual Mastercard, the SumUp Pay Mstercard. It can be used with Apple Pay or Google Pay to make contactless payments.
How do I pay a SumUp Merchant using SumUp Pay?
It’s easy. If you want to complete a payment to a SumUp merchant via QR code or Payment link, you can save your card details to your SumUp Pay profile and the amount will be deducted from this card if the payment is successful.
It’s also possible to store multiple cards on your profile and decide which one you want to use during the payment process.
You can always top up your SumUp Pay profile and the funds will be deducted directly from your balance.
What is a QR code?
A QR code is similar to a barcode. It holds information that is read when scanned. Using SumUp Pay, you can scan a participating merchant's QR code and complete your payment using the app.
Where can I pay via QR code?
With SumUp Pay, you can pay at any participating SumUp merchant. You can either scan the merchant's QR code from their smart device or from a stand, display or sticker at the merchant’s business.
How do I know if I can pay via QR code?
Participating merchants may place their QR code display by their checkout, but it may be placed in the area where you make your order, such as at your table or counter. If you can’t find the merchant's QR code, you can always ask if they’re a participating SumUp merchant.
How does payment via link work?
Your merchant can send you a payment link via email, SMS or other messaging services like WhatsApp. Tapping on the link will automatically open SumUp Pay and display the amount owed to the merchant. All you have to do is confirm the payment to complete the transaction.
Sending and receiving money
What is my personal QR code?
Your personal QR code is a QR code that's unique to your profile. It can be scanned by others to show your profile information. If they're also using SumUp Pay, they'll be given the option to send and request money.
You can find your personal QR code by selecting the 'Scan' tab and then tapping on 'My code.' Alternatively. tap your profile icon and then on 'Get paid'.
Please note that your personal QR code will only be generated once you've successfully completed the signup process.
Is there a limit on how much money I can send?
Yes. There's a weekly limit on how much money you can send.
You can send a maximum of £2000 a week (7 days rolling)
Is there a limit on how much money I can receive?
Yes. There's a weekly limit on how much money you can request and receive.
You can receive a maximum of £2000 a week (7 days rolling)
Earning and redeeming points
Who provides the SumUp Pay Loyalty Program?
SumUp Payments Limited, a company with limited liability incorporated in England and Wales with its registered number 07836562 and with its registered office at 32 - 34 Great Marlborough St, London W1F 7JB, UK, is the provider of the SumUp Pay Loyalty Program. SumUp Payments Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011.
How can I join the SumUp Pay Loyalty Program?
It’s easy. Just download SumUp Pay, complete the signup process, follow any other applicable instructions and that’s it.
How can I earn points?
Points are credited to your points balance after the purchase is done at a SumUp merchant or if you decide to earn a multiplier of 20 at selected Partners displayed in the “Which business is a selected business?” section below after a purchase, and can only be redeemed with SumUp merchants and at selected Partners depending on the preferred option.
What does the signup process involve?
You’ll have to provide all of the required details and accept our Personal Service Terms and Conditions and Privacy Policy. You’ll also have to complete the KYC (Know Your Customer) process by providing your personal information alongside a valid identification document.
Once your identification is approved and your profile is verified, you’re eligible for the SumUp Pay Loyalty Program and ready to start collecting and redeeming points.
Please note that the SumUp Pay Loyalty Program is only available for UK residents over 18 years old.
How much can I earn in points?
You can earn 1 point per 1 GBP when you shop at SumUp merchants with SumUp Pay either via our app or SumUp Pay Card and when you pay at any other business using the SumUp Pay Card.
You can earn 20 points per 1 GBP you spend at selected Partners (that can be coffee shops, bars and restaurants) displayed in the “Which business is a selected business?” section below.
How can I redeem the points earned?
You can redeem your points at SumUp merchants when paying with the app or via the SumUp Pay Card at selected Partners. Keep in mind that 1 point equals 0.5 pence when you try to redeem at a SumUp merchant. See “Which business is a selected business?” in the FAQs.
If you’re paying via the Wallet balance, a QR code or payment link, you can choose to redeem your points when going through the checkout process on SumUp Pay.
You cannot redeem your points at a SumUp merchant using your SumUp Pay Card.
At selected Partners the points redemption depends on the choice selected in app, if you prefer either to redeem points and get money off the bill or earn a multiplier for the selected cafe, restaurant and bar in London.
Upon tapping the points tile in your home screen, a screen will appear where you can toggle between earning points or redeeming your points
You cannot withdraw points as it cannot be redeemed as cash.
Which business is a selected business?
At the following listed businesses you will receive a multiplier of 20 for every 1 GBP you spend using the SumUp Pay Mastercard and can redeem your points at the listed rates. A 5 GBP minimum spend is required to redeem points.
In central London, earn and redeem points at the following cafés (redeem 1000 points required for 5 GBP your final bill)
Alchemy https://maps.app.goo.gl/PFhUVZyyKS7myJhA8
Briki, https://maps.app.goo.gl/vjbFUfRPrkv9HaEE9
Curators Coffee Studio, https://maps.app.goo.gl/98Y1qTvTTWQwBJ4A7
ELWIN, https://maps.app.goo.gl/xd2DjPRNeVFgUHve6
Flow Coffee | Blackfriars | Specialty Coffee, https://maps.app.goo.gl/zPoX8EAaNUzpRCmw6
Frequency Coffee Kings Cross, https://maps.app.goo.gl/C4eSmSSohzzNUHXL8
FWD:Coffee, https://maps.app.goo.gl/Y4bSYFLG7b3cRJME9
FWD:Coffee, https://maps.app.goo.gl/zWKHbskrJY9XJntZ9
Kaffeine, https://maps.app.goo.gl/d5Fsz3j5e73JdZto9
Kaffeine, https://maps.app.goo.gl/6pJEKjEM86Qf8DHd7
Mamma's Goodies, https://maps.app.goo.gl/LqHjBUKxF13832dg6
Nagare Coffee, https://maps.app.goo.gl/rsCYUeRod7H92u487
Neal Street Espresso, https://maps.google.com/?cid=5392756833318797528
Piqant - Bank, https://maps.app.goo.gl/Ase2FHgLbrJTGNhb6
Qima Cafe, https://maps.app.goo.gl/vcJ9sVDmpTcsCHqYA
Rosslyn Coffee London Wall, https://maps.app.goo.gl/qVyJWikqMmM2Ry879
Rosslyn Coffee Queen Victoria Street, https://maps.app.goo.gl/DV8Q3BbiijtdrY68A
Rosslyn Coffee Tower 42, https://maps.app.goo.gl/cUWQPDWfDAgwMEBEA
Saint Espresso, https://maps.app.goo.gl/hEuVGVZiFcKa8nBi6
Tabac Café, https://maps.app.goo.gl/bUVRUAn1MwZ8Mkes5
The Clerkenwell Kitchen, https://maps.app.goo.gl/yUcRoKKFP3ewMz9V9
The Ethiopian Coffee Company, https://maps.app.goo.gl/8pHBHxhfZdGbo8gR8 \
Urban Baristas, https://maps.app.goo.gl/gAoScMBF1sgsxGyb7
Urban Baristas, https://maps.app.goo.gl/Ton9meWmBfTyZoSM6
Westland Coffee & Wine, https://maps.app.goo.gl/BrgZW25DvhwCXDVb8
Where's Fred's, https://maps.app.goo.gl/EyBgCFm5Hm3dppJEA
White Mulberries, https://maps.app.goo.gl/yy8CTTB7TgLW2dTD7
at the following restaurants (redeem 2000 points required for 10 GBP your final bill)
Chill Since '93 - Covent Garden, https://maps.app.goo.gl/CoVfvYDrZ5R5HXXUA
Darjeeling Express, https://maps.app.goo.gl/yc45Tk5M3tb1qeYm8
Monohon Ramen, https://maps.app.goo.gl/J8JvZtsFKwWNSsbd9
Noodle and Beer, https://maps.app.goo.gl/Yz2AT1DVKE3SMS6D8
Three Uncles, https://maps.app.goo.gl/1f2dY7fjt1yekcA28
Three Uncles, https://maps.app.goo.gl/kCmSUWBhBEf7Mqd59
Ugly Dumpling, https://maps.app.goo.gl/LUwTWEK6GAagZc7M9
Ugly Dumpling, https://maps.app.goo.gl/ERgfZtnhy8HvCDCXA
Yen Burger, https://maps.app.goo.gl/KmfEPTo31U2xLbqv8
In East London, redeem points
at the following cafés (redeem 1000 points required for 5 GBP your final bill)
Alchemy, https://maps.app.goo.gl/4hwYGsQpuh5rX1kb6
Bad Coffee, https://maps.app.goo.gl/EUFb7pXSMq7p192p7
Beans & Bites, https://instagram.com/beansandbiteshackney?igshid=YmMyMTA2M2Y=
Clarnico Club , https://maps.app.goo.gl/42jzydF8gHEErbD46
FWD:Coffee, https://maps.app.goo.gl/xRryHbh1FGYjez3BA
Gecko Coffeehouse, https://maps.app.goo.gl/mudhSDyVQEK1n8T77
Ginette French Cafe, https://maps.app.goo.gl/RfL4VwpXoRmeSZdp8
Hash E8, https://maps.app.goo.gl/JJpY5AkNFEJmSUPRA
Saint Espresso Cafe & Saint Coffee Roastery, https://maps.app.goo.gl/uyqnAXkq84SirnDM8
Third Culture Deli, https://maps.app.goo.gl/BFVAE3kwUk3wWfkg8
Urban Baristas, https://maps.app.goo.gl/SkhXQ3saa6fsuTJi8
Urban Baristas, https://maps.app.goo.gl/uMEJqXRTzm9sy9A86
Urban Baristas, https://maps.app.goo.gl/y99HZhRpTpnqqJYe7
White Mulberries, https://maps.app.goo.gl/G4zbZXX325mWtjTq5
at the following restaurants (redeem 2000 points required for 10 GBP your final bill)
AYA & SUKI, https://maps.app.goo.gl/9qLkrAqnGsLFc8vk7
Barge East, https://maps.app.goo.gl/G81udV2fUP2ohbvC8
Flat Earth Pizzas, https://maps.app.goo.gl/WdZqDAKsPem1vCPTA
Pitta Lab Authentic Greek Souvlaki, https://maps.app.goo.gl/FRrBW7BcAtGB7d1v9
at the following bars(redeem 2000 points required for 10 GBP your final bill)
Ninetyeight Bar / Gallery, https://maps.app.goo.gl/4XLB6PwKPRptgD757
Rule Zero, https://maps.app.goo.gl/i2Mfr3jGg6QQQUy9A
In North London, redeem points
at the following cafés (redeem 1000 points required for 5 GBP your final bill)
Doppio Coffee Muswell Hill, https://maps.app.goo.gl/NUsCJ9jxk4kaAkrK8
Doppio Coffee Warehouse Kentish Town, https://maps.app.goo.gl/FDZrgQW7TWXoD4An8
Frequency Coffee Angel, https://maps.app.goo.gl/Pmjm9er6jJnS7QY49
Hidden Coffee Roasters, https://maps.app.goo.gl/Sia6NbKH1inaVGE5A
Hot Milk Cafe, https://maps.app.goo.gl/biZgU43rivfcB3Pw7
Kaffa Coffee, https://maps.app.goo.gl/LRE1smnKgXuvYkwZ6
Kissa Wa Cafe, https://maps.app.goo.gl/UbKhDxGgfQhFN4J7A
Liten Coffee, https://maps.app.goo.gl/9rGy71oas67k2uNGA
Max's Sandwich Shop, https://maps.app.goo.gl/UcVNagSHzGbUogPE9
Saint Espresso, https://maps.app.goo.gl/sci6SYzTVxRp1jF77
Saint Espresso, https://maps.app.goo.gl/asRaZV2tTNJD4gzC6
Saint Espresso, https://maps.app.goo.gl/L59bCV3vJoGDcepf9
Saint Espresso, https://maps.app.goo.gl/9wfjpQfDC1wX7svE8
Urban Baristas, https://maps.app.goo.gl/jjrZuicJ3reFxxxH8
at the following restaurants (redeem 2000 points required for 10 GBP your final bill)
Granary Thai Cafe, https://maps.app.goo.gl/wrkhNhDtV9kx5Ms98
Llerena, https://maps.app.goo.gl/iTBR74HGMwKeikCs7
Mr LoBo, https://maps.app.goo.gl/LqUQ8pYtXUmnkfPb9
Prawn on the Lawn, https://maps.app.goo.gl/CRaDbJNSXLiTw6uv7
Three Uncles – Camden Food Hall, https://maps.app.goo.gl/ouxWgGEaYLxU4unA8
Kipferl Restaurant & Patisserie, https://maps.app.goo.gl/xoDD3qVHcPeFxmRq9
at the following bars(redeem 2000 points required for 10 GBP your final bill)
Doña, https://maps.app.goo.gl/suDVwUyKZD5LXo6aA
Loading Bar, https://maps.app.goo.gl/GWw3fb5fMLZhfo4V9
In South London, redeem points
at the following cafés (redeem 1000 points required for 5 GBP your final bill)
Belle Amie, https://maps.app.goo.gl/SJBYb9bDKDDhuAZm7
Bonsai Espresso Room, https://maps.app.goo.gl/GCwrqYLkwuQTHkyh9
Doppio Coffee Warehouse Battersea, https://maps.app.goo.gl/8NeKyDSsDVHvn92SA
Koala Coffee, https://maps.app.goo.gl/C4FBSuiMUSKygCPn6
Nola Coffee, https://maps.app.goo.gl/k262y8AeVZkeabfN7
at the following restaurants (redeem 2000 points required for 10 GBP your final bill)
Artusi, https://maps.app.goo.gl/sRRrLre22v5wfvzFA
Caminata, https://maps.app.goo.gl/2RpEBWaqjHuuTUfR6
Franzina Trattoria, https://maps.app.goo.gl/QtEdNkSxTQc2cGEo9
The Shrub and Shutter, https://maps.app.goo.gl/TCtyFgK4XfWtGsUJ9
Three Uncles, https://maps.app.goo.gl/NUMNe86CVUkp2FSs5
at the following bars(redeem 2000 points required for 10 GBP your final bill)
Jack & Boule, https://maps.app.goo.gl/xpo257GuK6tk6Y896
Loading Bar, https://maps.app.goo.gl/FPKYCvDZoMch66s69
Orbit Beers Brewery & Taproom, https://maps.app.goo.gl/1jjJ4jabJmfpgk4e6
Peckham Cellars, https://maps.app.goo.gl/yVnnL8VUJpd3rWnx7
Westland Coffee & Wine, https://maps.app.goo.gl/HfV2urVbvN7X6huz5
In West London, redeem points
at the following cafés (redeem 1000 points required for 5 GBP your final bill)
Doppio Coffee Warehouse Ealing, https://maps.app.goo.gl/T6TUe3LaHqhV762t6
Electric Coffee Co., https://maps.app.goo.gl/GDPGuKzW7tDrfwPZ7
Electric Coffee Co., https://maps.app.goo.gl/5SX4XUEMmiVjQHF57
Frequency Coffee Paddington, https://maps.app.goo.gl/EZumm4Tnn2C8Cdv28
Urban Baristas, https://maps.app.goo.gl/cpw3KPotoHz7c4Yi8
Urban Baristas, https://maps.app.goo.gl/zgm4wFgJrw2hY5Lv8
at the following restaurants (redeem 2000 points required for 10 GBP your final bill)
Chill Since '93 - Chiswick, https://maps.app.goo.gl/fEVXcZhntFxcVLeD9
Will my points expire?
Yes, your points will expire 365 days after the date on which you earned it. For example, any point that was earned on 1st January 2023 will expire on 1st January 2024. Leap years are counted for exact calendar days.
Is there a limit on how many points I can earn?
The maximum points you can earn with a single transaction is 1000 points, and the maximum points you can earn within 30 days is 10 000.
What are the terms of the SumUp Pay Loyalty Program?
You can find the full Terms of the SumUp Pay Loyalty Program here.
SumUp Pay Wallet
How do I top up my Wallet balance?
In order to top up your SumUp Pay Wallet balance, open the App, click on the Wallet section and then select "Add money". You will be presented the top up possibilities where you can choose the preferred top up method.
Is there a limit on how much I can top up?
Yes. There's a daily and weekly limit on how much money you can add to your Wallet. You can top up a maximum of £300 within a calendar day, and £1000 within a calendar week.
You can add money to your account via card a maximum of 3 times per calendar day.
How do I change my card details?
Open "Your profile" and select "Payment methods" to manage your payment methods. There you can deactivate existing cards or add new cards. Once a card has been added, it cannot be edited. Please be aware that you can only add 4 new cards in a 30 day period.
SumUp Pay Mastercard
What's the SumUp Pay Mastercard?
Your SumUp Pay Mastercard is a debit card that allows you to make card payments online and in person.
You can activate your virtual card within the SumUp Pay app and add it to Google Pay or Apple Pay.
The card is only a virtual one and is not possible to request a physical one.
What are the fees?
Your SumUp Pay Card is free to obtain and has no fees attached.
Are there any transactions that are not supported?
Currently, we do not support 3rd party Wallet payments as well as payments to gambling providers.
How will my card be charged when I process a payment?
When processing a payment the card will use the Wallet Balance funds or automatically charge your linked card that you saved within the App.
What do I do if I notice an unrecognized transaction?
You can place a temporary block on your SumUp Pay Card within the dedicated section in the app if you suspect suspicious activity or unauthorized transactions, the card will then not be able to be used for payments.
You just need to open the app and click on “SumUp Pay Mastercard" and then “Lock card”.
Please, reach out to our Support Team within the dedicated section in the app to request further assistance.
You can easily unblock your card as well by following the same procedure.
Can I earn and redeem points with my SumUp Pay Mastercard?
Yes, you can earn 1 point per 1 GBP when you shop at SumUp merchants and non SumUp merchants when you pay using the SumUp Pay Card. You can earn 20 points per 1 GBP you spend at selected Partners (that can be coffee shops, bars and restaurants) displayed within the app.
You can redeem points via the SumUp Pay Mastercard at selected Partners depending on the preferred choice. Redemption rates at selected Partners will be showcased within the app.
Third party wallet top ups are excluded from earning points.
Why has my linked card been charged but the paid business sees a failed transaction?
Occasionally transactions may appear on our end as paid even though the paid business will see a failed transaction. Do not worry, your money will not be lost. Depending on the case, after a couple of minutes or days the money will return into your account as a refund to your balance.
We are aware of the inconvenience and work on fixing it.
Why do my transactions fail when my linked card is an AMEX?
Unfortunately, only Visa and Mastercards are supported to be linked for charging at this point.
Which cards can I connect SumUp Pay Mastercard to?
You can link a bank card to your SumUp Pay account, to be able to spend with your SumUp Pay Mastercard. You can also top up your Wallet and spend from it directly. Accepted cards include:
UK debit cards
UK VPay debit cards
UK VPay prepaid cards
Unfortunately, we can’t accept:
Credit cards, including any American Express cards
Corporate cards
Visa deferred debit cards
Any foreign card
Get in touch with our Support team for any questions and we’d be happy to help.
How can I pay Payment Links to SumUp merchants?
You can use your preferred card, Apple or Google Pay, wallet balance, or points to pay Payment Links through the app.
Adding and applying promotions
What are promotions?
A promotion is a limited offer, such as a discount, that can be used on an eligible purchase at a SumUp merchant when it has been added to your profile within the Rewards section. Promotions are only open to users of SumUp Pay that have a verified profile.
How can I redeem a promotion?
To add a promotion to your profile, enter your promo code in the Rewards section of the app. This is accessed by tapping the gift icon in the top right corner of the app.
Once a promotion is added, it will automatically be reflected in your points balance.
How can I use a promotion with my SumUp Pay Card?
To use a promotion when paying with your SumUp Pay Card, you will need to first enter your promo code within the app before making a purchase, go to the Promotions section of the app by tapping the gift icon in the top right corner of the app. From there, you can add a promotion that will be then reflected within your points balance.
How long is my promotion valid?
To check the validity of an added promotion, tap on the gift icon in the top right corner of the app. Each added promotion will say when it expires.
You can add a signup promo code bonus into the Rewards section (gift icon) no more than 7 days after verification is completed. Once you correctly add a promo code within the Reward section, the amount of the promo code will be available within your points balance. For further information regarding the expiration of points, please check the section Will my points expire? within the Earning and redeeming points section.
In the case that a promotion has already expired at the time you try to add it, a message beneath the entry field will let you know.
What are the Terms and Conditions for promotions?
What is a promo code? A promo code is a code that gives you access to a promotion, such as a discount that can be applied to a purchase, when it is added to a SumUp Pay profile or entered at checkout.
Who’s eligible to participate? Participation is only possible from the country you signed up in (United Kingdom, Germany, or Italy) and is only permitted for persons aged 18 and over.
7 days to add a sign up promo code. You can add a signup promo code bonus into the Rewards section (gift icon) no more than 7 days after verification is completed. Once you correctly add a promo code within the Reward section, the amount of the promo code will be available within your points balance. For further information regarding the expiration of points, please check the section Will my points expire? within the Earning and redeeming points section.
How does participation work? Participation in promotions takes place exclusively via SumUp Pay and is only available to customers that have verified their identity. This allows a customer to add and apply a promotion to a checkout at a SumUp merchant or to their SumUp Pay points balance. A discount will be automatically deducted from the total price of the checkout when a promotion is activated by the user and the remaining amount is to be paid to the merchant. A checkout is understood to be the instance of paying a SumUp merchant via Payment Link or QR Code using SumUp Pay Wallet. One promotion is separate from all other valid promotions and cannot be used in combination with another promotion, voucher or Refer-a-Friend Program. All promotions are only redeemable once and are only valid on purchases made at SumUp merchants and selected Partners and cannot be used on non-SumUp purchases.
Rewards
What is a Reward?
You can choose the option to either earn or redeem rewards within the app.
Upon tapping the points tile in your home screen, a screen will appear where you can toggle between earning points or redeeming your points with your SumUp Pay card under the below conditions.
Rewards are only open to users of SumUp Pay that have a verified profile.
How can I redeem a Reward?
You can choose the option to either earn or redeem rewards within the app.
A Reward can be redeemed when all of the following conditions apply:
You have enough points in your balance upon paying at the selected restaurant, bar or café
Your Wallet or your linked card has enough balance to cover the difference between final bill and reward amount
The final bill amount is equal to or above the minimum Reward amount
Furthermore, you will earn points at a predetermined multiplier for every pound spent at selected restaurants, bars or cafés when any of the following conditions apply:
You don’t have enough points to redeem a reward at the selected restaurant, bar or café
You have enough points, but the final bill is less than the reward amount
Where can I redeem a Reward?
At one of 100 handpicked bars, cafés and restaurants in London.
Keep your eyes peeled for more locations and cities soon.
Can I redeem a Reward with the SumUp Pay Card?
Rewards can only be redeemed with the SumUp Pay Card by adding your virtual card to Apple Pay or Google Pay.
What are the Terms and Conditions for a Reward?
SumUp Pay Loyalty Program Terms can be found here.
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