How we work
An agile approach is iterative, incremental and non-hierarchical. We believe it’s the best way to minimise bureaucracy and preserve a close-knit culture.
To maximise agility across SumUp, we tackle big projects as tribes. Each tribe is devoted to a specific area and composed of autonomous squads.
Safe to fail
At SumUp, we see mistakes as opportunities to continuously learn and grow, not as reasons to panic or point fingers.
Anna, Chief Product Officer
We optimise for in-person work
SumUp is an office-first company. We believe that regularly working together in the same physical space is a necessary condition to delivering more value to our merchants, building deeper relationships with each other, and creating a fun place to work. In person, we can iterate, innovate, fail, and succeed together, faster. We’re more effective and have more fun in the process. This all creates a virtuous cycle.
And while we optimise for in-person work, we also believe the ability to occasionally work remotely empowers us all to balance work with other aspects of our lives. We trust our people and teams to navigate these occasions with transparency and communication. Our teams are organised into small, autonomous teams so they have autonomy to determine their own rituals and routines and any team or individual work arrangements are informed by our office-first culture.
An enduring organisation that is people-positive and constantly innovates from within. An organism made up of small, autonomous, cross-functional teams pursuing a variety of missions, guided by one joint vision and a common set of values.
Being a people-positive organisation means making the development and happiness of our people a critical, continuing goal. It includes attracting the best talent, giving them honest feedback, and empowering them to make decisions in pursuit of our mission and in line with our values.
Innovation from within
Adaptability requires innovation; and to be scalable, innovation needs to happen spontaneously and systemically within SumUp. We owe much of SumUp’s success to cultivating a culture of innovation. We do that by setting the bar high and challenging ourselves to figure out how to clear it. Wild ideas and creative solutions are encouraged.
Small, autonomous and cross-functional teams
We strive to create an agile organisation that can excel in any environment. We’re not into hierarchies and bureaucracy – we believe in giving SumUppers the autonomy to be creative, take risks, engage in thoughtful experimentation, and break unnecessary rules. If we fail, we want to fail fast and try something else.
SumUp is largely made up of small, autonomous, cross-functional teams that are self-sufficient, self-organised and self-motivated - rather than having teams specialised in one function.
To balance autonomy, we foster accountability equally. We emphasise the importance of cross-functional collaboration and communication so that decision-makers can make informed decisions independently, and also learn from our successes and failures. We want to approach every task as a learning opportunity, empowering us to make smarter decisions tomorrow.
Common set of values
In order to reap the benefits of being part of the same organism, our cells (teams) need to share a common way of working. While that could be achieved by defining strict rules and processes, the only way to do that while maintaining autonomy is to agree on the fundamental principles that guide our actions and decisions: our values.
SumUp’s values are built on three main pillars: “We Care”, “Team First” and “Founder’s Mentality”.
Career growth and development
We want SumUp to be a place where people development is integral to our culture. We strive to build a people-first environment, and career development is one of the main pillars.
At SumUp, you're the main driver of your career. We empower SumUppers to take ownership of their growth with the support of our leaders and People team. Everyone is encouraged to voice their interests and actively look for opportunities to help develop in their desired direction.
For this reason, we offer every employee a learning budget that can be used for diverse learning needs, enabling individuals to be successful in their current roles and grow within the organisation.
Building bonds, creating memories
Welcome to the heart of SumUp, where our commitment to fostering a vibrant community is as strong as our dedication to innovation. Explore career opportunities with us and join a team that thrives on collaboration, innovation, and a shared sense of purpose.
Winter Wonderland 2023
We believe that shared experiences create lasting connections. Our team-building activities, company events, and social gatherings are how we break down barriers, laugh together, and build enduring bonds. It reflects our commitment to cultivating a workplace where colleagues become friends, and the spirit of adventure is as valued as innovation.
What better way to ignite creativity than spending a week together hacking? Our annual Hack Week is how we stay at the forefront of technology, foster a culture of innovation and promote cross-departmental connections.
Want to become a SumUpper?
We have roles to suit a diverse range of backgrounds, from product and engineering to sales and marketing.