List of Alternative Payment Methods and Specific Terms
Sofort
Payment type: Real-time Bank Transfer. SOFORT is a bank transfer Alternative Payment Method. Recipients can receive a real-time confirmation of the transaction.
Chargeback Risk: No
Refund possibility: Yes
Transaction minimum: €1.00 per transaction
Transaction maximum: €5,000.00 per transaction
Specific Prohibited Goods and Services: None other than those prohibited goods and services set out within the Terms and the Alternative Payment Method Terms.
Supplemental Terms: N/A
iDEAL
Payment type: Real-time Bank Transfer. iDEAL is a bank transfer payment method. Recipients can receive a real time confirmation of the transaction. iDEAL is restricted to use by customers who have been issued an online bank account that is iDEAL compatible and held at a bank based in the Netherlands.
Chargeback Risk: No
Refund possibility: Yes
Transaction minimum: €1.00 per transaction
Transaction maximum: N/A
Specific Prohibited Goods and Services: None other than those prohibited goods and services set out within the Terms and the Alternative Payment Method Terms.
Supplemental Terms:
You will provide an effective complaints procedure that is easily available to your customers, in which you can be contacted by e-mail as well as another means of direct contact (such as telephone or chat).
You are not permitted to offer the iDEAL Alternative Payment Method via e-mail link services unless you obtain the prior written permission of SumUp. An iDEAL payment link is a URL that leads to your payment page on which a customer can initiate an iDEAL transaction.
You must cooperate with requests for information in specific situations that require further investigation in relation to your use of iDEAL.
You are responsible for verifying that the status of an iDEAL Transaction is “successful” before you supply your product or service.
In the event of your breach of these supplemental terms, the Terms or the Alternative Payment Method Terms, or if there is actual or suspected fraud on your account, we may immediately terminate the Alternative Payment Method Terms and/or your use of iDEAL.
You will adhere to the terms and conditions for the use of iDEAL under the iDEAL Merchant Integration Guide (MIG), including the use of the iDEAL logo, available on Ideal website.
You may not remove any issuers from the issuer list.
Where at SumUp’s sole discretion you are deemed to be high risk, SumUp reserves the right to request you to implement a customer registration process to record at least the following data concerning the customer: a) Name and e-mail address; b) Account number and name for the bank account number which is being used to make purchases via the iDEAL Alternative Payment Method; c) Additional information for verification in step 2 and the monitoring of Transactions, for example: i. IP address ii. Browser fingerprint iii. Mobile number
Bancontact
Payment type: Debit Card. Bancontact is a debit card Alternative Payment Method, whereby a debit card is issued by an authorised credit institution and allows customers to directly pay for goods and services from their bank accounts.
Chargeback Risk: No
Payment Guarantee: No
Refund possibility: Yes
Transaction minimum: €1.00 per transaction
Transaction maximum: N/A
Specific Prohibited Goods and Services: None other than those prohibited goods and services set out within the Terms and the Alternative Payment Method Terms.
Supplemental Terms: N/A