Top FAQs for New SumUp Users

The SumUp Air Card Reader, in combination with the SumUp App, enables businesses to accept contactless cards, Apple and Android Pay, Chip & PIN, and Swipe & Sign payments in a simple, secure and cost-effective way.

Interested in getting SumUp? Here’s what you should know.

How it works:

The SumUp Air connects via Bluetooth to the free SumUp App downloaded to your smartphone/tablet. You first enter the price within the app and then your customer taps, inserts, or swipes their card into the card reader. The transaction is confirmed on both screens, and the payment appears in your bank account within 3-5 business days on average.

Before you sign up, please ensure you:

Check if SumUp is available in your country

Verify your business category

• Have a compatible device: SumUp is compatible with devices using the latest version of the SumUp App, and the smartphone or tablet must support Bluetooth 4.0 and run on the following operating system: Apple iOS 7.0 or higher or Android 4.4 or higher. 

• Have a stable WiFi signal or data

All clear? Great! Here are some more FAQs:

How much does the SumUp Air Card Reader cost?

A one-off payment of €79 +VAT.

What’s the transaction fee?

A flat rate of 1.95%.

What types of payment does the SumUp Air Card Reader accept?

It accepts both Apple and Android Pay as well as all major debit and credit cards, including: Visa, VPay, MasterCard, Maestro, and American Express. You may also use the SumUp App to process cash payments—so you can fully keep track of your business.

What kinds of transactions does the SumUp Air Card Reader accept?

The customer must be present in all transactions. Contactless card payments as well as Apple and Android Pay payments may be done via a tap over the front of the card reader. Chip & PIN payments are made using the shorter, main slot on the top of the card reader. Swipe & Sign payments are made using the longer slot on the top of the card reader.

How do I sign up?

Visit and click “Get started now”. Enter your email address, password, and location.

Next, order your SumUp Air Card Reader. You can pay using your credit card or a wire transfer. Enter your personal details and business’s information, and register the bank account where you’d like to receive your payouts. Once complete, you’ll be texted a code with which to activate your account—welcome!

Your order is dispatched the following business day or earlier and it takes 3-5 business days for the reader to arrive. Once you get your card reader, you can immediately start taking payments with it.

Blog author

Christine Lariviere