Estamos aquí para ayudarte

We're here to help you get set up and started with SumUp. Whether you're looking to purchase a product from our store or you'd like to start with our digital options, follow the simple steps outlined in this guide.

We'll walk you through the processes for updating any information that you need. The steps you need to take will depend on the nature of the details you want to amend. To edit your personal details, follow the steps in this guide.

For any updates to your business details, use this guide.

And, if you'd like to update your bank information to change where you want us to send your earnings, take a look at this guide.

Whether you’ve opted for the Solo Lite or the Solo, we believe that using your SumUp card reader should be simple and intuitive. To help you get started, we’ve collected a number of easy-to-follow guides to help you start accepting card payments as quickly as possible. Take a look here.

We understand that having to contest a chargeback can feel like a daunting task. We've put together a guide to walk you through the different supporting evidence you'll need to provide to contest a chargeback based on the payment dispute you're addressing. Read more here.

El horario de atención al cliente varía según el país. Puedes consultar el horario de atención actual para tu zona en el Centro de ayuda de SumUp.

Puedes ponerte en contacto con nuestro equipo de asistencia por teléfono a través de la SumUp Business app. La disponibilidad del soporte telefónico depende del tema de tu consulta y de si estás inscrito en el servicio de soporte prioritario.

Por ahora no ofrecemos servicio al cliente por correo electrónico. Si necesitas ayuda, ponte en contacto con nuestro equipo de soporte a través de la SumUp app o del Centro de ayuda.