Can customers opt out of messages?

.css-1ile8z{color:inherit;margin-bottom:0;} Absolutely. Every message includes easy opt-out options, and we're fully TCPA compliant. Customers can choose to receive fewer messages or opt out entirely while still remaining in your loyalty program.

Does this work for all business types?

.css-1ile8z{color:inherit;margin-bottom:0;} Yes! AutoPilot and AI-Enhanced Promotions adapt to your specific business type. A restaurant gets different automated campaigns than a retail store or salon. The AI understands industry-specific customer behaviors and seasonal patterns.

What if I want to send my own promotions alongside AutoPilot?

.css-1ile8z{color:inherit;margin-bottom:0;} Perfect! AutoPilot works alongside your manual campaigns. You can send immediate promotions anytime while AutoPilot continues its automated nurturing in the background. The system prevents message overlap to avoid overwhelming customers.

Automated Marketing

Cross “send a promo” and “create email reminder about event” off your list, for good.

Learn More

Meet AutoPilot: Your 24/7 marketing assistant

Set your preferences once then stay focused on those customers in front of you. AutoPilot focuses on bringing everyone else back with perfectly timed rewards, promos, and messages that take away form your to-do list rather than add to it.

Around-the-Clock Marketing

24/7 customer outreach that runs on its own

Personalize Campaigns

Send the right message to the right customer at the right time

Always Follow Up

Choose when to check in, and automatically follow up after visits, milestones, and more.

Learn About Each Customer

Track which messages and promotions worked best for different customers

How it works

Smart Timing

Tell AutoPilot when to reach out, and it handles the rest. Send birthday messages, reach out to customers after their first visit, or check in with someone who hasn’t been in for a while.

Multi-Channel Messaging

Show up where your customers already are—on their phones. Reach your customers via SMS, push notifications, and email so each message gets more visibility.

Instant Activation

Set your campaign and focus on your day. Create your campaigns in AutoPilot and simply leave it alone. It will run in the background so you can focus on your business.

A deeper customer connection

While you’re pouring coffee, fixing bikes, styling hair, or ringing up orders, AutoPilot is quietly working the crowd you can’t see—the customers on their phones, in their inboxes, and walking past your door.

Message Enhancement

Transform basic promotions into engaging, personalized messages. AI helps you sound professional and compelling, even if writing isn't your strength.

Creative Suggestions

Let AI help you get started with creative ideas for seasonal campaigns, special events, and customer appreciation messages that resonate.

Tools to help you work less and sell more

Merchant Dashboard: Your marketing command center. Track transactions based on promotions, learn customer preferences, and gain insight into what is working for your business and what isn’t. Make data-based decisions that will positively impact your business.
Review Boost: The strongest advocate for your business is a happy customer. Review Boost incentivizes them to leave online reviews by sending your most loyal customers a review link with an attached reward. It’s a win-win feature.
Nearby: Take advantage of other businesses using SumUp Connect in your area. Your business name and location will appear at checkout on the customer facing screen at nearby businesses also using the Fivestars by SumUp loyalty system. Customers get suggestions on other places they can earn rewards and you get automatic exposure. No need to worry about competition! Other bakeries in the area won’t appear on your bakery’s screen, and vice versa.
Holiday Intelligence: AI automatically suggests relevant holiday promotions for your business. National red head day? AI will auto-suggest a promo for coloring services for your salon. The messages vary based on business types. Coffee shops get different Valentine's Day suggestions than auto repair shops because context matters.

Let's chat

Fill out the form below and someone from our sales team will reach out ASAP. We’ll learn about your business needs and offer suggestions on SumUp products that can support your goals.

FAQs

Can customers opt out of messages?: Absolutely. Every message includes easy opt-out options, and we're fully TCPA compliant. Customers can choose to receive fewer messages or opt out entirely while still remaining in your loyalty program.
Does this work for all business types?: Yes! AutoPilot and AI-Enhanced Promotions adapt to your specific business type. A restaurant gets different automated campaigns than a retail store or salon. The AI understands industry-specific customer behaviors and seasonal patterns.
What if I want to send my own promotions alongside AutoPilot?: Perfect! AutoPilot works alongside your manual campaigns. You can send immediate promotions anytime while AutoPilot continues its automated nurturing in the background. The system prevents message overlap to avoid overwhelming customers.