All SumUp card readers, including Terminal, are free from binding contracts and or rental costs. You simply pay a standard 2.75% fee per transaction.

Excellent, you’ve taken the first step towards taking payments for your business with ease. Once you’ve placed your order and we’ve received your payment, we’ll process your order and dispatch your device. We’ll send you a confirmation message and a tracking link via SMS and email so that you can keep an eye on its progress. The standard delivery time is 3 to 5 business days, so you won’t have long to wait. You can find out more information about shipping in our handy support guide.

Switching devices couldn’t be easier. Just log into your new Terminal using your existing SumUp profile details. Your payment history and other profile data will be transferred automatically.

Your money will appear in your bank account in 1-2 business days.

With normal usage, the Terminal lasts up to 14 hours. You can charge it using the included standard USB-C charger.

Yes, your employees can have individual staff profiles, allowing them to use the Terminal without accessing sensitive business information. During transactions, customers will only be able to make payments and won’t have access to other features on the device.

You can customise permissions, such as who can process refunds or view reports.

Yes, you can adjust your Terminal settings to either print receipts automatically after every transaction or choose to print only when needed.

Yes, VAT can be enabled or disabled, and you can set specific VAT rates for each payment.

The Terminal is designed with durability in mind, having undergone standard laboratory tests that confirm its robustness under controlled conditions. However, this doesn’t guarantee resistance to all impacts or drops in every real-world scenario. We suggest handling it with care to ensure correct functionality and longevity. Please consult the warranty policy for more information.