EAA Accessibility Statement

Our Commitment

SumUp was founded to enable even the world’s smallest merchants to accept card payments and build thriving businesses.

Today, we go beyond payments, offering a comprehensive set of financial business solutions. Accessibility is at the centre of this mission, ensuring that all our products and services are intuitive, inclusive, and easy for everyone to use.

We achieve this by listening to the millions of individuals who use our products. We also continuously monitor accessibility trends to ensure our solutions meet merchant and consumer needs as well as market standards.

As part of our commitment, we:

• Regularly test our products for accessibility.

• Train our SumUppers on best practices and trends.

• Follow guidance from regulatory bodies and accessibility experts.

Regulations and Standards

Our products and services encompass the following regulations & standards:

• European Union countries: EU Accessibility Act, Web Content Accessibility Guidelines, and EN 301 549.

• UK: Consumer Duty, Vulnerable customer guidance.

These frameworks contribute to making web content, apps and products accessible for people with disabilities and more user-friendly for everyone.

Accessibility at SumUp*

We are building a world of inclusive payments and you’re part of it.

Accessibility plays an essential role in SumUp products and services. We’re continuously enhancing the experience of payment making it accessible for all the impaired communities and everyone else. We have taken a number of actions to ensure our products' accessibility and will keep working on bringing the accessibility state-of-art to our products and services.**

Payment Terminals and Kiosks

The growing adoption of touchscreen devices is driven by advancements in technology and user expectations for intuitive, efficient, and modern interfaces. Touchscreens enable businesses to provide seamless and user-friendly experiences while accommodating a wide range of use cases.

Accessibility on the payment terminals is at the core of the SumUp’s inclusivity values. The payment journey with the payment terminals, Tap to Pay and Kiosk is accessible for the impaired communities and everyone.

SumUp has undertaken the below described improvements with the goal to particularly benefit users with visual, motor, and cognitive disabilities, while creating a more intuitive experience for all of its customers. In the light of all accessibility-savvy technological developments and taking into account our commitment to diversity & inclusion, the changes represent a fundamental shift toward inclusive design, ensuring SumUp's core business functions are accessible to the broadest possible user base and align with legal compliance requirements.

Payment Terminals

SumUp Solo and Solo Lite are complemented by a free tactile overlay made of 10 numbers and 3 controls. The overlay is available by request online and alongside Solo and Solo Lite in stores. Our merchants may activate the accessibility mode on the SumUp App to create a simplified journey for their customers during the payment process. Alternative audible feedback and spoken instructions are timely executed and deployed on the speaker of the mobile device of choice, paired with Solo and Solo Lite. 3 criteria are available at the payment completion: success, generic failure, PIN failure. An additional time - up to 5 minutes, excluding PIN entry - is available on all our terminals to complete transactions. The language is simple and consistent, the fonts’ size is matching the device screens.

SumUp Terminal presents an “overlay - free” payment experience on a unique screen size of 6.5 inch developed to accommodate larger characters and buttons. An accessibility section is enriched with features like auto-rotate screen, color correction, font and display size, color inversion, captions and text-to-speech, a technology that reads content generated during the payment process aloud.

Tap to Pay

SumUp's Tap to Pay enables merchants to accept contactless payments directly on their Android or iOS devices without any additional hardware. SumUp Tap to Pay design features are available through a clear, high contrast and intuitive user interface. The payment process for customers is accessible without the need of an overlay directly on the smartphone of choice. The payment experience is simple and straightforward requiring a few steps - “charge the amount” and select“Tap to Pay”- presented to the consumer. Audio and spoken instructions are available during the payment process and the PIN entry.

Kiosk

SumUp Kiosk, our self-service payment solution, incorporates an accessibility button allowing the customer to customize the height of the homepage where the products are available on sale. The 21.5 inch display is showing large and easy to locate buttons for the selection of the products in the catalogue minimizing the efforts. The payment process will be complemented by the availability of two alternative customer oriented solutions: a Phone Ordering service with spoken instruction in English and Order & Pay, a QR code ready to be scanned on the customer’s mobile phone.

SumUp Pay

SumUp implemented all enhancements needed according to WCAG 2.2 Level AA in the SumUp Pay app, making key flows like Login and Signup compliant. Throughout this year, SumUp is dedicated to further improving the accessibility experience within the SumUp Pay app. These enhancements will make other key functions like issuing consumer cards and redeeming rewards more straightforward and user-friendly for users with disabilities, creating an even smoother experience for everyone.

Key Navigation & Interaction Features:

• Proper screen reader access to all interactive elements with logical focus order;

• Clear visual focus indicators for screen reader users;

• Structured headings and descriptive page titles;

• Meaningful button labels and automatic error announcements;

• Proper label associations and autocomplete support for faster data entry;

• Clear required field indicators and grouped related inputs.

Visual Enhancements:

• Enhanced color contrast ratios and larger touch targets meeting minimum size requirements;

• Responsive text scaling with zoom settings;

• Elimination of color-only indicators.

Online Store & Bookings

SumUp has implemented several enhancements to ensure accessibility of the Online Store and Bookings products. These improvements enable users with disabilities to independently complete essential actions like browsing products, making purchases and also ensure the entire appointment scheduling flow from service selection to payment is fully accessible.

Key Navigation & Interaction Features:

• Proper keyboard access to all interactive elements with logical focus order;

• Clear visual focus indicators for keyboard users;

• Screen reader compatibility with structured headings and descriptive page titles;

• Meaningful button labels and automatic error announcements;

• Proper label associations and autocomplete support for faster data entry;

• Clear required field indicators and grouped related inputs;

• Enhanced date/time picking and payment method selection via keyboard and assistive technology.

Visual Enhancements:

• Enhanced color contrast ratios and larger touch targets meeting minimum size requirements;

• Responsive text scaling with browser zoom settings;

• Elimination of color-only indicators;

• Reduced visual clutter through proper semantic markup.

Order & Pay

SumUp has implemented several enhancements for its Order & Pay product, which ensures customers can independently browse menus, customize orders, and complete purchases through QR code-based ordering systems, making the entire dining experience accessible to users with disabilities.

Key Navigation & Interaction Features:

• Proper keyboard navigation with logical focus management throughout the ordering flow;

• Clear visual focus indicators and proper focus containment within modal dialogs;

• Screen reader compatibility with properly structured headings and semantic markup;

• Meaningful button labels and accessible names for all interactive elements;

• Proper grouping of related form inputs and controls;

• Enhanced screen reader announcements for dynamic content and state changes.

Structural & Semantic Improvements:

• Correct heading hierarchy for logical content structure;

• Properly declared lists and semantic grouping of menu items;

• Clear association between form hints and input controls;

• Accessible select controls with descriptive labels;

• Improved content reading order for assistive technologies;

• Elimination of nested interactive elements that confuse screen readers.

Enhanced User Experience:

• Streamlined focus flow that follows logical interaction patterns;

• Reduced cognitive load through proper semantic markup;

• Clear indication of current selection states and button statuses;

• Improved modal dialog accessibility with proper focus trapping.

Payment links & QR codes

SumUp has successfully resolved all accessibility issues in the Payment Link product, achieving WCAG 2.2 Level AA compliance. These improvements enable users with disabilities to independently complete the checkout flow after receiving a Payment link.

Key Navigation & Interaction Features:

• Screen reader compatibility with structured headings, proper announcement of interactive elements including accessible names and error states, plus semantic grouping for related form fields;

• Clear text alternative for informative icons.

Feedback

We welcome your feedback and suggestions on Accessibility at any time.

Please contact our Accessibility Team via our form.

We're thrilled to build SumUp as a leading accessible organization and are committed to serve the needs of our diverse and resilient merchant base and their customers.