Product and services regulation

Transparency and protection: Our unified service standards

At SumUp, we provide a comprehensive suite of tools designed to help your business grow. To comply with the Consumer Protection Code (CPC), we provide a clear breakdown of how our products are classified.

While legal definitions (such as "Regulated" or "Non-Regulated") vary depending on the type of service, our commitment to your security, safety, and fair treatment remains identical across every product we offer. Whether we are processing a payment or helping you build your online store, you benefit from the same industry-leading technology, encryption and high standards of customer care.

How we protect you

Regulated Financial Services: For products involving the handling of money (like your SumUp Business Account), we follow strict "safeguarding" rules. This means your funds are held in secure, separate accounts that are never mixed with SumUp’s own operating funds.
Business Software Tools: For tools like our Online Store and Invoicing, your data is protected with the exact same rigorous security protocols as our financial products. They are just as safe and are managed with the same level of integrity.

Comprehensive product status list

The following table lists the classification of all current SumUp services in Ireland.

Product Service	Status	Description
SumUp Business Account - Virtual IBAN	Regulated	An electronic money account for business payments.
SumUp Business Prepaid Mastercard	Regulated	A card linked to your electronic money account.
Payment Links	Regulated	Remote payment acquisition for card-not-present transactions.
Online Checkout / Payment Gateway	Regulated	Acceptance of card payments via an online interface.
SumUp Pay - Virtual IBAN	Regulated	Consumer-facing wallet for holding electronic money.
SumUp Pay - Internal P2P transfers	Regulated	Moving funds between SumUp Pay users.
QR Payments	Regulated	Remote payment initiation using QR code technology.
Payouts (Instant/Standard)	Regulated	The execution of payment transactions to your account.
Cash Deposit (Paysafe)	Regulated	Service for depositing cash into your account; SumUp ensures oversight.
Alternate Payment Methods (APMs)	Regulated	Diverse online payment options (Apple Pay, PayPal, etc.); SumUp ensures providers are regulated.
Merchant Cash Advance (YouLend / ELTIF)	Regulated	Business financing based on future sales.
AISP (Truelayer)	Regulated	Account Information Service Provider for viewing external bank data.
SumUp Card Readers*	Non-Regulated	Acceptance of card payments in person.
Point Of Sales (POS) Software Features	Non-Regulated	Software for inventory, staff management, and reporting.
POS Hardware (Terminal/Register)	Non -Regulated	Hardware provided for payment acceptance.
Booking & Appointments Tools	Non-Regulated	Scheduling software for service-based businesses.
Marketing Tools (SumUp Connect)	Non-Regulated	Customer relationship management and outreach tools.
Business Analytics & Reporting	Non-Regulated	Software for tracking business performance and sales.
Hardware Accessories	Non-Regulated	Physical accessories like printer rolls or card reader cases.

*Our card readers are designed to make selling easy. While the hardware itself is non-regulated, all the financial services integrated into the device are ancillary—from payment processing to your business account— and are fully regulated by the Central Bank of Ireland.

Summary

In conclusion, the classification of our products into "Regulated" and "Non-Regulated" is a regulatory requirement based on whether a service is covered under the supervision of our regulator, the Central Bank of Ireland. However, this distinction does not change how we value your business. Every tool in the SumUp ecosystem is built to the same high standards of security, transparency, and integrity.

Further queries

If you have any questions regarding how your specific SumUp services are classified or how your data and funds are protected, we are here to help. Please contact us via our standard support channels: