Need help with SumUp Pay?
You've come to the right place. You can find answers to frequently asked questions and get in touch with our Support team.
Setting up and managing your profile
What is SumUp Pay?
Is it free to use SumUp Pay?
Why is identity verification needed to use SumUp Pay?
How is my identity verified?
What are the identity document requirements?
Why do I need to secure my profile?
How do I activate multi-factor authentication?
Where can I find my consumer code?
Sending and receiving money
What is my personal QR code?
Is there a limit on how much money I can send?
Is there a limit to the amount of money I can receive?
Can I get paid by people who don’t use SumUp Pay?
How are my transfers verified?
SumUp Pay Wallet
How do I top up my balance?
How do I change my card details?
Which cards can I use to add money to my account?
SumUp Pay Mastercard
How do I order a physical card?
What are the fees?
Can I use my card abroad?
What happens to my virtual card when I get a physical card?
How much does it cost to make a cash withdrawal?
Can I make a cash withdrawal with my virtual card?
Why did the ATM charge me additional fees?
Are there any transactions that are not supported?
How will my card be charged when I process a payment?
What do I do if I notice an unrecognised transaction?
How is my spending categorised?
Direct Debits
What is a Direct Debit?
How do I set up a Direct Debit?
When will I see my Direct Debits in the app?
Can I stop a Direct Debit?
Can I get a refund for a Direct Debit?
What happens if I don’t have enough money for a Direct Debit?
Can I change the date or amount of a Direct Debit?
Is my money safe with Direct Debits?
Earning and redeeming cashback
What is cashback?
How do I join the SumUp Pay cashback programme?
How much can I earn in cashback?
How can I redeem the cashback earned?
Will my cashback expire?
Is there a limit on how much cashback I can earn?
Who provides the SumUp Pay Cashback Programme?
What are the terms of the SumUp Pay Cashback Programme?
Spaces
How do I create a Space?
How many Spaces can I create?
How do I move money in and out of Spaces?
How do I set a goal for a Space?
How do I remove a goal?
How do round-ups work?
How do I turn on round-ups?
How many Spaces can I turn round-ups in on?
What time will my scheduled transfer take place?
Why did my scheduled transfer not take place?
Can I edit or delete a Space?
How do I create a Shared Space?
How many people can be in a Shared Space?
Who owns a Shared Space?
How do I leave a Shared Space?
How do I remove someone from a Shared Space?
Who owns the money in Shared Spaces?
What’s the difference between a joint bank account and Shared Spaces?
Can I add someone to Shared Spaces who lives in another country?
Linked accounts
How do I link an account to SumUp Pay?
Can I link more than one account?
Can I unlink an account?
How can I choose which accounts I want to see?
Is my data safe?
Bill Splitting
How do I use Bill Splitting?
Can I split a bill with someone who doesn’t have SumUp Pay?
Can I cancel or edit a bill split?
How do I know when a friend has paid?
Refer a Friend
How does SumUp Pay’s refer a friend programme work?
Terms of the SumUp Pay referral programme
Paying a SumUp merchant
What is a QR code?
Where can I pay via QR code?
How does payment via link work?
Which card can I use to pay payment links?
Why have I been charged a cash advance fee by my bank?
Didn't find what you were looking for?
Get in touch with our Support team for further assistance.