Contact SumUp

You may be able to contact our Support team by phone through the SumUp Business app. Phone support availability depends on your support topic and whether you are enrolled in priority support.

Our customer support opening hours vary by country. You can find the current opening hours for your area in the SumUp Support Centre.

We don’t currently offer customer support by email. For help, please contact our Support team through the SumUp app or Support Centre.

We're here to help you get set up and started with SumUp. Whether you're looking to purchase a product from our store or you'd like to start with our digital options, follow the simple steps outlined in this guide.

We'll walk you through the processes for updating any information that you need. The steps you need to take will depend on the nature of the details you want to amend. To edit your personal details, follow the steps in this guide.

For any updates to your business details, use this guide.

And, if you'd like to update your bank information to change where you want us to send your earnings, take a look at this guide.

Whether you’ve opted for the Solo Lite or the Solo, we believe that using your SumUp card reader should be simple and intuitive. To help you get started, we’ve collected a number of easy-to-follow guides to help you start accepting card payments as quickly as possible. Take a look here.

We understand that having to contest a chargeback can feel like a daunting task. We've put together a guide to walk you through the different supporting evidence you'll need to provide to contest a chargeback based on the payment dispute you're addressing. Read more here.

We'll send the funds from successfully accepted transactions to your chosen bank account or your SumUp Business Account. If you choose your own bank account, you'll get your money the next working day. But, if you opt to receive your money into your SumUp Business Account, you'll receive your earnings by 7am the following day, even on weekends and bank holidays. For more information about payout times, read this handy guide.