SumUp General Terms & Conditions

Note: Please print a copy of this document and retain it for future reference.

Effective: 08/12/2025

Last Updated: 08/12/2025

Contracting Entity: SumUp Canada Inc. (Company Number 2851746), Private Corporation, incorporated 05/07/2021, status Active. Registered Office: 181 Bay Street, 4400, Toronto, Ontario, Canada, M5J 2T3. CRA Registration: 789811809.

The following terms and conditions (“Terms”) are a legal agreement between you (“you”, “your”) and SumUp Canada Inc. (“SumUp”, “we”, “our” or “us”) governing your use of our payment processing and other services, our mobile application (“App” or “Software”) and any version of our card acceptance devices (“Terminal”) (together, the “Services”).

This agreement is separated into three parts: Part One describes all terms governing your use of the Services. Part Two describes terms governing payment processing. Part Three contains additional legal terms.

By using the Services, you accept these Terms and our Privacy Policy.

Additional terms may apply for specific features (e.g., invoicing).

PART ONE – The Services

1. General

1.1. Our Services enable you to accept payment card transactions (“Transaction”) from your customers (“Cardholder”) using a compatible mobile device, our App, and a Terminal (not required for manually entered transactions). We provide an updated list of compatible devices and accepted payment cards on our website.

1.2. You may accept Transactions via a SumUp Terminal or by manual entry. Terminals process and authorize Transactions.

1.3. We will cause any funds from your Transactions to be credited to us and will pay out amounts owed to you (“Payout”) to your bank account after receipt, at a frequency agreed with you, less applicable fees (“Fees”). If you select a pricing plan (“Plan”), recurring fees apply. Current Fees and Plans are listed on our website.

1.3.1. You authorize us to charge blended fees for different card products per the fee schedule.

1.3.2. We provide ongoing account statements and will aggregate fee information by brand, application, payment instrument categories, and interchange rates periodically (at least monthly) in a durable manner.

1.4. We will use reasonable means to provide the Services 24/7. We may suspend or limit Services for maintenance, legal requirements, non-compliance, or reasonable suspicion of money laundering or terrorist financing.

1.5. We provide a Transaction history and analysis tools, if applicable.

1.6. We may update or modify the Services with immediate effect.

1.7. We may appoint third parties (including acquiring partners such as Adyen) to fulfill obligations under these Terms.

2. SumUp Account

2.1. Registration is required. You confirm submitted information is valid. You may open one Account unless we approve additional or sub-Accounts. Keep Account information accurate and up to date.

2.2. You may open an Account for a single person or entity.

2.3. Choose a descriptive identification name and correct contact phone number; these may appear on Cardholders’ statements.

2.4. We may require additional documentation for anti-money laundering (AML) checks and may perform credit checks.

2.5. Verification is at our discretion. Until verified, these Terms bind you; we may terminate or decline to provide Services during this period.

2.6. We will hold amounts equal to what we owe you in accounts separate from our operating funds; our obligations are set out in this Agreement.

2.7. If there is no activity in your Account for two (2) years, we may notify you and close the Account if you do not respond within thirty (30) days. Funds will be handled per applicable Canadian unclaimed property laws.

3. Restrictions on Use

3.1. You need a compatible device and internet connection from third parties; you are responsible for those costs.

3.2. You confirm you act in a commercial/professional capacity and are authorized to conduct business in Canada. If an individual, you must be at least eighteen (18). If accepting on behalf of an entity, you have authority to bind it.

3.3. You agree to comply with card network rules (“Network Rules”) including those of Visa, Mastercard, and American Express (the “Card Schemes”). For certain volumes, you may need a separate agreement with our acquiring partners or Card Schemes; if required, we will notify you, and such terms prevail in case of conflict.

3.4. You may not use our Services to receive payments on behalf of another person or entity.

3.5. Without prior authorization, you may not accept Transactions related to prohibited goods/services or illegal activities, including those that could damage Card Schemes’ or our reputation. We may update prohibited categories via these Terms or a policy on our Support Center.

3.6. We may refuse, suspend, or reverse Transactions we believe violate law or these Terms; we may suspend or close your Account, report to authorities, claim damages, and charge an administration fee up to CAD 300 if we apply such measures.

4. Terminals & Software 

4.1. You may purchase, lease, or borrow Terminals per terms on our website.

4.2. One Terminal per Account unless we approve more.

4.3. Do not sell, rent, license, transfer, modify, or misuse the Terminal.

4.4. Except where purchased, you must return Terminals upon termination or replacement, at your cost if you terminate.

4.5. Install all App updates to continue using the Services.

4A. Equipment Rental and Use

4A.1. SumUp may provide payment hardware on a rental basis (“Rental Equipment”) per specific written agreement.

4A.2. Rental Equipment eligibility is at SumUp’s discretion and must be used solely to process payments with SumUp.

4A.3. Rental Equipment remains SumUp property; you may not sell, lease, assign, pledge, or transfer it without prior written consent.

4A.4. Keep Rental Equipment in good condition; you are liable for loss, theft, or damage beyond ordinary wear and tear; replacement costs may apply.

4A.5. Return Rental Equipment upon termination or on request, per instructions provided. If not returned timely, replacement costs may be charged.

4A.6. If any conflict exists between this Section and a separate Equipment Rental Agreement, that agreement prevails regarding use, condition, return, or replacement of Rental Equipment.

5. Your Obligations

5.1. Initiate payments only using SumUp-provided or SumUp-approved products and channels. This includes card-present Transactions using SumUp Terminals and card-not-present Transactions using SumUp-approved CNP solutions (such as manual entry in the App, payment links, invoicing, and e-commerce APIs). You must not initiate Transactions using unapproved third-party hardware or software.

5.2. Do not accept Transactions where the card appears manipulated, damaged, expired, or lacks typical elements.

5.3. Do not set a minimum transaction threshold higher than CAD 1.00. Provide equal conditions to cash purchasers; do not surcharge Cardholders unless permitted by law and network rules (and, if permitted, you must comply with all requirements).

5.4. Monitor your Account and refund errors or overcharges to Cardholders.

5.5. Promptly inform us of changes to your business, ownership, legal form/name, address, bank details, financial condition, or AML-related information.

5.6. Provide receipts where required by law or Card Schemes. You may offer electronic receipts.

5.7. Keep login details secure; notify us immediately of unauthorized use and change your password.

5.8. Maintain PCI-DSS compliance regarding storage, processing, and transmission of card data. See pcisecuritystandards.org.

5.9. Review statements and settlements promptly; object within twenty-five (25) Business Days (“Business Day” means Monday–Friday, excluding Canadian federal/provincial public holidays). We may reissue corrected statements after this deadline. Keep records of Transactions as required by law.

PART TWO – Payment Processing

7. Funds

7.1. You authorize us and financial institutions we work with to hold, receive, and disburse funds on your behalf. Payouts are executed by third-party institutions; we are not responsible for ultimate credit once paid out to your bank.

7.2. No interest is paid on funds; you assign to us any interest or earnings attributable to funds in your Account.

7.3. For manually entered Transactions exceeding our threshold in any trailing seven-day period, we may withhold the excess for thirty (30) days before transfer. You may request accelerated Payouts; approval is at our discretion. Thresholds are listed on our website.

7.4. We will not pay out funds for Transactions not yet received by us from designated institutions.

7.5. We may restrict access to funds to investigate disputes or as required by law or court order.

8. Reserve

8.1. We may temporarily withhold Payouts and accrue a reserve (“Reserve”) at our discretion to secure your payment obligations.

8.2. We may set off amounts you owe us from the Reserve without prior notice.

8.3. If amounts owed exceed the Reserve, pay the difference within three (3) Business Days. You authorize us to debit amounts owed from accounts/cards you’ve used with us or set off against Payouts. Failure to pay is a serious breach; you bear collection costs and applicable interest.

9. Chargebacks

9.1. A Transaction may be charged back if disputed, reversed by a Card Scheme/processor/cardholder/financial institution, unauthorized, unlawful, suspicious, or violating these Terms (“Chargeback”).

9.2. Assist us (at your expense) with investigations; provide documentation within ten (10) Business Days of our request. We may charge fees for Chargeback investigations/mediation as disclosed on our website.

9.3. If a Chargeback is resolved against you or you do not contest it, we may collect the original Transaction amount plus Fees and credit the Cardholder.

9.4. Excessive Chargebacks may result in delayed Payouts, increased Reserve, suspension, or Account closure.

10. Refunds and Returns

10.1. Process returns and refunds through your Account per these Terms and Network Rules.

10.2. Offer and disclose a fair return/cancellation policy at purchase; do not give cash refunds on Transactions unless required by law; do not accept cash or other value for making a Transaction refund.

10.3. Refund amount must include applicable taxes and cannot exceed the original Transaction.

10.4. For exchanges/partial returns/errors, first refund the original Transaction in full, then initiate a new Transaction as needed.

10.5. Refunds via your Account are authorized up to thirty (30) days from the original Transaction. We collect the original amount plus Fees and credit the Cardholder.

10.6. Excessive refunds may result in disabling your refund option.

11. Taxes

11.1. You are responsible for determining, collecting, withholding, reporting, and remitting all applicable Canadian taxes (including GST/HST, QST, PST, and other sales/use taxes) related to your use of the Services and Transactions. If taxes are assessed or required in connection with the Services, you shall pay amounts necessary to ensure net amounts paid to us equal those payable absent such taxes. We may report Account details and Transaction history to tax authorities if required. 

11.2. If applicable taxes are payable on supplies by SumUp to you under these Terms, Fees or other amounts charged will include such taxes where required; we will issue applicable tax documentation in accordance with Canadian law.

12. Anti-Money Laundering and Sanctions

12.1. We may delay, block, freeze, or refuse Transactions where we have reasonable grounds to believe they breach Canadian law or sanctions (or laws/sanctions of other applicable countries). We and our appointed third parties are not liable for resulting losses.

12.2. We may require additional information to meet AML/CTF obligations, including personal information as defined under PIPEDA and applicable provincial privacy laws. Provide requested information promptly (ideally within 24 hours).

12.3. We may disclose information to regulatory/law enforcement agencies, banks, service providers, or other third parties as legally obliged or to prevent unlawful activities.

12.4. Where we have reasonable grounds to believe a suspicious matter has arisen, we will report to the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) consistent with Canadian law.