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Risk and anti-fraud Team Leader

Sofia, Bulgaria · Operations

We believe in the everyday hero. Those who have the courage to follow their passion and who have the strength and determination to realise their dreams.

Small business owners are at the heart of all we do, so we're creating powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that small business owners can be successful doing what they love. 

We’re looking for a skilled Team Lead Risk & Anti-fraud to build relationships with their team and through thoughtful leadership to guide them to achieving their goals and potential.

What you’ll do:

  • Conduct regular 1to1 catch-ups with your team

  • Lead and guide the career development initiatives in the team

  • Participate as a leading figure in operations hiring processes

  • Represent the team and the function at various group and cross-functional forums

  • Deliver and conduct the delivery of accurate and timely reporting

  • Collect and provide further daily review of the team activities

  • Manage and provide reporting on the schedules of the team

  • Drive and add value on project level within their function or as a stakeholder

  • Operational needs planning on ad-hoc basis

  • Operational tasks distribution and improvement 

  • Ensure their team has contributed significantly to the achievement of the Team KPIs.

  • Constantly stay up-to-date with fraud trends and acquire technical knowledge that can help them and the team stay on top

  • Avid learnings sharing with the team, as well as mentoring and coaching of its members

You’ll be great for this role if:

  • You have acquired at least 2 years Leadership experience

  • You possess a strong understanding of Fraud Operations - transaction monitoring and chargeback management process. 

  • You have previously worked with Salesforce CRM (an advantage)

  • You have a practical understanding of queue management and workload distribution.

  • You bring at least 3 years of experience in the Fraud operations field. 

  • You believe in leading by example

  • You are a mindful and proactive problem solver

  • You believe in strong and bonded teams

  • You demonstrate stakeholder management skills

  • You are a naturally and generally curios individual

Why you should join SumUp:

  • We’re a global and growing team of 3000+ people from 90+ nationalities, spread across 4 continents.

  • You can truly create your own path here and help us shape the future for small businesses globally.

  • You’ll receive a budget for your individual development, attending conferences and external training.

  • We offer a competitive compensation package, including subsidized childcare, private health insurance, life insurance, mental well-being support, and 25 days of paid leave.

  • You will have access to the SumUp Sabbatical, our Employee Referral and Employee assistance program for mental health as well as Fitness and language learning benefits.

  • We get together regularly for breakfasts, team events, and office parties.

About SumUp

We believe in the everyday hero. Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founder’s mentality and a 'team-first' attitude, our diverse teams across Europe, South America, and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.