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Onboarding Agent with German

Sofia, Bulgaria · Operations

Onboarding Agent - German

At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 36 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.

As an Onboarding Agent you will facilitate the verification process for our clients- small to medium businesses from all across the globe. At the same time the Onboarding team ensures that SumUp is following the highest compliance standards and is compliant with all applicable AML regulations.

What you'll be doing in this position

  • Communicate with newly-registered merchants via email (only non-voice communication)

  • Review and verify merchants’ registration documents

  • Resolve varying levels of queries in a timely and efficient manner

  • Identify and report any trends in merchant queries to senior staff

  • Follow best practices and company policies and procedures

  • Identify changes which can be made that will improve efficiency and customer experience

  • Be equally comfortable working on your own and as part of a team

Your profile

  • Excellent command of English and German

  • You are a strong team player and able to interact with colleagues at all levels

  • Strong time management and organizational skills

  • Enthusiastic, dedicated and willing to learn. 

  • Previous experience in handling a high volume of support email queries would be an advantage

  • Comfortable working with data


  • Opportunity to be a partner with SumUp in achieving its goal to become the first global card acceptance brand

  • A startup work environment, passionate, collaborative and results oriented

  • 25 days paid vacation + 1 accumulative day for each year of employment at SumUp

  • 10 days educational vacation

  • Additional health insurance and Multisport card 

  • 2000 EUR Learning & Development Budget 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate. 

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.