About SumUp
The everyday hero: Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses with a founder’s mentality and a 'team-first’ attitude. We have a diverse team across Europe, South America and the United States working together to ensure that the small business owners we partner with can be successful doing what they love.
About the opportunity
We are looking for professionals interested in turning data and information into business insights to help to improve payouts operations and who like to go beyond analyses by actually implementing data-driven solutions and process automations. If you enjoy learning and executing a multitude of different skills, such as analytics, modeling, coding, creating dashboards and reports, and like to build and improve processes, we’ll provide you with plenty of opportunities to do so, while being supported by our team.
Additionally it is expected that you can continuously identify improvement opportunities in order to push projects that solve each necessity in the best cost effective way. All of this should help those within the Payment Operations & Acquirers team but also actively help everyone on the expanded Latam Team.
Know more about the PayOps team in Latam
We are a multidisciplinary team that allows SumUp to be the preferred ally of our merchants who want to expand their commercial activity and grow their business. As the Payments Operations & Partnership team, we are the core of SumUp and our value promise is paying in the shortest time possible, effectively offering a useful service that is competitive in the market and always surprising our merchants for good. We also push new projects and services to ensure that our merchants always have the best ways to get financial services.
We do this because we want to empower our merchants so that they can keep focusing on doing more of what they love.
As our PayOps Analyst, you will help us to:
Get insights about our daily processes by deep dive in SumUp’s Data
Create dashboards to follow online operations on Tableau
Ensure that internal metrics are kept up-to-date
Look for new opportunities to serve better to our merchants in Latam’s markets and making a real impact through customer journey analysis
Detect and materialized cost saving and fee optimization opportunities spotted based on effort-impact prioritization approach
Support our many projects with acquirers and card schemas through analyzing and modeling data in order to test different initiatives.
Lead the effort to automate the entire payments flow across all markets in Latin America, reducing operational risks and enabling scalability by fully automating the end-to-end payouts
Deep understanding the complex operational layout of SumUp in Latam, including the transaction processing flow and the respective funds flows
Identify key stakeholders and develop long-lasting professional relationships with them
Ensure operational and execution excellence in payout reaching above the market norm indicators as auth rate, payouts failure rate, clearing and settlements ratios, acceleration and schemas funds received on time
Conduct customer journey analysis to understand pain points of our merchants and propose possible solutions to improve their experience within the ops team
Think outside the box to create efficient and scalable solutions
You will be a great fit for this position if you:
Have experience with Excel, SQL and with an object oriented programming language (ideally Python).
Have experience creating dashboards on BI softwares (ideally Tableau).
Have between 1 and 2 years of experience working with data analysis/statistics, cleaning, transformation, modeling, reporting and creating dashboard and optimizing/automating processes. Preferably in the fintech industry.
Have a good English proficiency level
Have a strong analytical and problem solving mindset.
Have a testing mindset: you can create hypotheses, test them, and give your own conclusions and recommendations.
Enjoy building end-to-end solutions to existing and new problems: you will analyze, create models and scripts, present your recommendations to stakeholders and implement them in our operation.
Thrive in a constantly changing environment, proactive and enthusiastic.
Being a highly motivated team player, hands-on, focused and striving to learn and improve your skills.
Why you should work at SumUp:
You’ll be part of a company that lives and breathes to empower small merchants around the world and a member of a truly global team that works with people from different parts of the world
You’ll have full autonomy to propose and implement changes that will up our game, as we work in flat hierarchies
Flexible hours - you make your own schedule and have freedom to align with the team if you want to work remotely or take a few days off
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.