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Senior Content Manager - Consumer (UX)

London, United Kingdom · Marketing & Communications

Consumer: Senior Content Manager 

At SumUp, we believe in creating technology that is flexible, affordable, and easy to use. We’ve made it easy for millions of small businesses across the world to manage their businesses and payments. And one of our long-term ambitions is to better connect businesses to their consumers.

Who you are:

We’re looking for someone to become the voice for SumUp Pay, our flagship Consumer product, owning the tone of voice and words that our customers see.

This person will be a central part of the brand and marketing strategy, and the role is best suited to someone who’s flexible, and enjoys working iteratively in a fast-paced environment.

As the first few members in the Marketing team in our Consumer Tribe, you will have autonomy to build processes from scratch, solve impactful problems and shape the future of the team. You will be working closely with our Design, Data and Product functions and our E&P team to scale our consumer product across Europe.

This role is an opportunity to make an impact and lift your career aspirations within a fast-growing, innovative, inclusive, and ethical business. 

What you’ll do:

We need to develop a voice for SumUp Pay, and establish a consistent tone of voice throughout our customer touchpoints – from in-app and UX language, through to marketing campaigns and essential customer comms.

The way we speak to our customers should be clear, consistent and embody our brand, across all channels and customer touchpoints

  • Create and manage content across various platforms, including:

  • UX writing: Write clear and concise copy for the SumUp Pay app, ensuring that the language and tone are clear and drive product understanding and engagement

  • Customer messaging: Develop clear and effective messaging for all customer communications, across email, notifications, customer support and in-app messaging

  • Collaborate with Design and Product teams to ensure a consistent tone of voice for SumUp Pay

  • Analyse content performance in the UK market and make data-driven decisions to improve engagement and conversion rates

  • Develop and maintain relationships with external partners where needed, such as agencies and freelancers, for campaign delivery

You’ll be great for this position if:

  • You enjoy and are comfortable developing messaging frameworks

  • You love experimenting with different messages to see which performs best

  • You’ve got great project management skills, and can manage multiple projects at the same time

  • You’ve got experience writing and marketing to UK consumers – any other markets are a bonus!

  • Have experience of fintech or consumer finance products 

Why you should join SumUp

  • Be part of a welcoming and international community of 2700+ people from over 50 nationalities across 12 global offices.

  • SumUp Corporate Pension Scheme (qualifying earnings)

  • Competitive Health Insurance Cover with Vitality (including optical, dental) 

  • Life Assurance cover with MetLife for 2 x your salary

  • Learning & development budget: €2000/employee/year

  • Babbel: unlimited access to the Babbel platform to learn up to 14 languages

  • SumUp Sessions: Confidential, accessible self-care. A mental health & wellbeing tool available to all employees through access to licensed psychotherapists

  • Fitness Matters: SumUp’s very own Fitness trainer with daily Zoom sessions. To focus on getting the heart rate up, leaving the desk for a while and having a great SumUp experience together!

  • We get together regularly for breakfasts, team events, office parties and sports

  • 1 month paid sabbatical after 3 years of service 

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.