We believe in the everyday hero. Those who have the courage to follow their passion and who have the strength and determination to realize their dreams.
Small business owners are at the heart of all we do, so we're creating powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that small business owners can be successful doing what they love.
As part of the Support Team you will play a key role in helping us to create the most customer-oriented company for our merchants. We devise innovative ways for optimizing the experience we give to our merchants in every touchpoint. On the Support Team we mix a very unique characteristic where we make sure our analyses are robust and give useful insights as well as execute actions that result in actual improvement on our service and operation. Our vision of “always finding a way to make our merchants life´s better” is reflected in our hunger to automate and re-invent processes.
We are looking for an Operations Analyst to help us implement our Support Strategy and ecosystem across different markets and for different products. He/she will retake our reporting to the next level and play a key role towards implementing new innovations and automations that will streamline our operation. With constant support and communication from other Analysts and Global data Teams in Germany, Bulgaria, UK, United Statesand Brazil, you will be part of a global team whose main focus is the merchant experience.
What you’ll do:
Own all the data that allows tactical decisions to be made in the Support team, including: capacity planning, cost analysis, definition and follow-up of customer satisfaction and operational KPIs.
Optimize all our operations reporting in order to drive action towards key objectives and measure impact.
Data driven decision making to implement new processes to improve our merchant interaction with SumUp
Design experiments to test hypotheses and implement merchant based solutions in a fast-paced environment.
Define training needs of the Support team in order to serve our merchants better.
Connect and manage relationships with development teams around the world to find solutions to local market opportunities.
Work closely with different teams in a collaborative environment to bring the best possible experience for our merchants.
You’ll be great for this position if:
At least 2 years of experience as an Operations and/or Data analyst in fast-paced environments.
Advanced Excel and SQL experience is a must.
Basic Tableau or Dashboard knowledge
Advanced or fluent English skills.
You have excellent communication, presentation and interpersonal skills - you are able to communicate ideas and concepts with team members from a wide range of countries and cultures, and to build strong and productive relationships.
Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.