Our passion at SumUp is championing small businesses. We believe in creating technology that is flexible, fair, affordable and easy to use. Every day millions of people around the world dream of starting their own businesses. We strive to help them to do this. Our long-term goal is to close the loop by enabling businesses to turn transactions with customers into long term relationships.
We're looking to welcome to our team a Director, Strategy and Operations based in our Dublin office. The Strategy and Operations Director will play a key role in building the best customer experience by implementing key initiatives to develop and improve the processes, tools, and systems. The Strategy and Operations Director will be building an operational excellence function that can power both stand alone and continuous improvement programs. The position will be based in Dublin and report to the VP Global Operations.
What you’ll do
Develop a clear and prioritized quarterly roadmap aligned with our Merchant Care value
Improve the productivity and quality from both the customer facing and agent technology teams
Coordinate the prioritization process for systems investments, drive management initiatives by deriving data and insights from across systems
Drive large and complex workstreams, including detailed root cause analysis and business requirement gathering for top priority issues
Ensure the CRM is effectively used across the organization and functioning to cater to the specific needs of business processes
Monitor and assess ongoing performance across countries, anticipate issues and guide the teams to build and implement solutions
You’ll be great for this role if:
You have experience in Management Consulting, Sales or Business Operations areas
Ideally you bring experience from high growth and multi-country Tech environment
You have successfully built and managed teams
You have experience managing a variety of global stakeholders and act as a trusted partner
You value excellent communication and analytical skills and have a high level of integrity
You have deep interest in examining data and the ability to see beyond the numbers to drive sound conclusions
You have project management skills and ability to mobilize cross-functional teams towards common goals
Why you should join SumUp:
We’re a global and growing team of 3000+ people from 92+ nationalities, spread across 4 continents.
You can truly create your own path here, make an impact, and help us shape the future for small businesses globally.
You’ll receive a budget for your individual development, attending conferences and external training.
We offer a competitive compensation package with private health insurance, life insurance, and 25+ days of paid leave.
You will have access to the SumUp Sabbatical, our Employee Referral and Employee assistance program for mental health as well as Fitness and language learning benefits.
We get together regularly for breakfasts, team events, and office parties.
We believe in the everyday hero. Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founder’s mentality and a 'team-first' attitude, our diverse teams across Europe, South America, and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
SumUp will not accept unsolicited resumes from any source other than directly from a candidate.
Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.