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Customer Experience Agent

Bogota, Bogota, Colombia · Operations

In SumUp we care about our merchant, we are not a provider of a payment system, we are their allies and we want to help the grow.

Are you customer-oriented? Do you believe that helping small merchants will change the world? Then we have the right role for you.

As a customer experience agent, you'll need to provide information on products/services and resolve any emerging problems that our merchants might face with efficiency and accuracy. Your main objective is to ensure that there are excellent service standards and maintenance of high customer satisfaction by being helpful, knowledgeable, and articulate when speaking to customers about the business’s product and services.You’ll be able to join a friendly, relaxed environment where we’ll cultivate your skills. Furthermore, you will enjoy varied, and challenging work with the support of a close and vibrant team environment.

What You’ll Do

  • Answering calls, tickets and chats from our customers with honesty and positivism.

  • We will provide complete training to enable you to support our till system and work with the customer through their journey of a new or upgraded till system.

  • Conveying our customers’ feedback and feature requests to the product team.

  • Aiding the efforts of the Support Team to remain customer-focused and fixated on building and maintaining the best till system we can.

  • Collaborate with ideas and different areas in order to continuously improve our merchant experience and their retention

Skills Required

  • Multitasking

  • Excellent verbal and written communication

  • A good problem solver

  • Quick learner, keen in emerging technology

  • Experience with CRM systems

  • Demonstrable ability to work in a team and also independently

  • Problem solving

Personal Qualities:

  • A diligent, hard-working individual

  • A genuine passion for tech

  • Friendly and outgoing

  • Able to learn quickly and retain information

  • Not afraid to ask questions!

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.