As the Senior Sales Engineering Manager, you will be part of the EU Markets Tribe and play a key role in contributing to our ambitious goals to build a scalable product/customer focus organisation across all of SumUp’s operating countries. The Sales Engineering team drives engagement on SumUp's Developers page, our SDK & API product suite available globally, to SumUp partners and merchants to integrate. Also, the Sales Engineering team is responsible for bringing product concepts into the organisation which will be a great market fit and is viable for SumUp.
Having a strong Information Technology background, attention to detail and a love of mobile development, along with the ability to work independently and execute is key to success in the role.
You will be expected to engage on a daily basis with external developers and support them throughout the stages of the implementation process. When required, you will manage key accounts on technical solutions and operations.
What you will do:
Understand the customer journey, payments and technology associated and supporting functions around SumUp’s product
Engage with externals (Partners, integrators, contractors) to explain our product and solution whilst also providing feedback internally to our product and engineering teams to improve the product and services at SumUp
Solve complex technical issues for partners and clients using our integrated products, being the key point of contact for technical teams on the client side
Define the key product enhancements required for partners and high value merchants.
Enable online integrations and plugin providers to use SumUp, providing technical assistance
Collaborate with account managers to influence, develop and manage sales account strategies
You’ll be great for this role if
You have completed a bachelor's degree (Information Technology background required);
You have a minimum of 5+ years of work experience working in Solution design/ Engineering with domain knowledge in Payment processing, Acquiring or Merchant onboarding.
You must understand how integrations, APIs & SDKs work and how to implement them.
Experience with technical documentation and mobile development is required.
You are self driven, proactive, detail driven, pragmatic and have a can do attitude.
You have excellent presentation and language skills (verbally and written) in English.
You feel comfortable communicating with senior stakeholders.
We’re a global team of 3000+ people from 80+ countries, spread across 22 offices on 4 continents.
You can truly create your own path here and help us shape the future for small merchants.
We get together regularly for breakfasts, team events, office parties, and sports
You’ll receive a budget for your individual development, attending conferences and external training.
We offer a corporate pension scheme, 28 days’ paid leave, free German and yoga classes, subsidised Urban Sports Club membership and other great benefits.
Our new office is based in the centre of Berlin and offers next to an amazing view over the rooftops also our own little gym
We offer visa and relocation support for you, your family, and even your pets.
We believe in the everyday hero.
Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
SumUp will not accept unsolicited resumes from any source other than directly from a candidate.
Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.