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Key Account Management Associate - DACH

Berlin, Germany · Sales

We are on a constant mission to put together a team that greatly values one another and is committed to our merchants. Our boldness, startup mindset, empathy and love for our products foster a creative environment for our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can help small businesses grow.

You will join a group of highly motivated individuals who retain and grow SumUp’s Key Accounts across Europe. This customer-facing role will be focused on our DACH markets and give you an opportunity to work on a complex product with experienced stakeholders who will guide you along your journey — get ready: a successful outcome will rely on your determination to get the job done. If you’re a great relationship manager with strong negotiation skills, who's passionate about people, payments, and the intricacies of small business, we have a job for you!

What you’ll do

  • Be responsible for supporting the Key Account Management business, serving the high-value customers of our leading partners using SumUp’s services across the DACH region

  • Engage with SumUp’s high-value customers via phone, email, and social media to help them grow their business; offer product insights and helpful guidance to both our new and existing customers

  • Develop new business by onboarding corporate clients in a swift and timely manner

  • Analyse data and internal reports to help optimise the customer experience and deliver regular customer feedback to the team

  • Be a key contributor in defining the Key Accounts Organisation as well as driving initiatives

You’ll be great for this role if

  • You are fluent in German.  

  • You have at least 2 year of experience in Account Management, Customer Success, or Sales

  • You are self-driven, proactive, persistent, and have a can-do attitude.

  • You must have amazing people skills.  As a Key Account Manager, you are responsible for the ‘WOW’ experience with customers and must have the confidence to communicate effectively.

  • You must be willing to be located in Berlin full-time.  

Why you should join SumUp

  • We’re a global team of 3000+ people from 80+ countries, spread across 22 offices on 4 continents.

  • You can truly create your own path here and help us shape the future for small merchants.

  • We get together regularly for breakfasts, team events, office parties, and sports

  • You’ll receive a budget for your individual development, attending conferences and external training.

  • We offer a corporate pension scheme, 28 days’ paid leave, free German and yoga classes, subsidised Urban Sports Club membership and other great benefits.

  • Our new office is based in the centre of Berlin and offers next to an amazing view over the rooftops also our own little gym

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate. 

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.