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Key Account Management Lead

Berlin, Germany · Sales & Partnerships

Key Account Management Lead

We are on a constant mission to put together a team that greatly values one another and is committed to our merchants. Our boldness, startup mindset, empathy and love for our products foster a creative environment for our employees.

As our Key Account Management Lead, you’ll play a critical role in building the KAM strategy and building long-lasting business relationships across all of SumUp’s operating countries in Europe. You will drive customer retention and YoY growth of SumUp’s largest customers. Where in the past KAM was working in isolation, the KAM lead will now work on developing new ways of working, processes and frameworks for KAM in close collaboration with the Operations organisation (Customer Success Management team).

This position is part of our newly unified EU Go To Market Tribe of 300+ SumUppers, who are dedicated to acquiring, growing, and serving our European merchant base with our different products, such as the Business Account, POS Pro, and the Card Payments. 

What you’ll do

  • Define and drive the Key Account Management strategy, which consists of high-value customers using SumUp’s services across Europe

  • Analyse data and internal reports to uncover new opportunities and increase customer value via growth initiatives of existing accounts

  • Constantly seek opportunities to improve and structure our processes and implement best practices

  • Manage the growing Key Account team, and coach team members to become expert business consultants and relationship managers

  • Set team targets and be the owner of your team’s performance 

You’ll be great for this role if

  • You have +10 years of experience working in Key Account Management for end users.

  • You have solid experience in managing, coaching, and leading a team.

  • You have unparalleled people skills - together with your team, you will be creating a "wow" experience for our high-value customers.

  • You have a can-do attitude - you are self-driven, proactive and persistent.

  • You are a strategic commercial thinker with outstanding analytical skills 

Why you should join SumUp

  • We’re a global team of 3000+ people from 80+ countries, spread across 22 offices on 4 continents.

  • You can truly create your own path here and help us shape the future for small merchants.

  • We get together regularly for breakfasts, team events, office parties, and sports

  • You’ll receive a budget for your individual development, attending conferences and external training.

  • We offer a corporate pension scheme, 28 days’ paid leave, free German and yoga classes, subsidised Urban Sports Club membership and other great benefits.

  • Our new office is based in the centre of Berlin and offers next to an amazing view over the rooftops also our own little gym

  • We offer visa and relocation support for you, your family, and even your pets!

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate. 

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.