CRM Operations Manager for Engagement & Retention
As a CRM Operations Manager sitting within the CRM & Lifecycle team, you’ll help build and optimise customer journeys and campaigns across our markets and products. You’ll play a key role in addressing the needs of our merchants and ensuring a seamless SumUp experience throughout the lifecycle.
This role is part of the European Market team. This is a group of cross-functional growth hackers with the mission of completely transforming SumUp’s go-to-market from the current approach of leading with our successful card acceptance product to an integrated ecosystem of products that powers all aspects of our merchants’ businesses. If you’re excited about empowering small business owners around the world, we’d love to hear from you.
What you’ll do
Setup, launch and maintain CRM communications in Marketing Cloud
Develop templates for email, landing pages, forms, in line with brand guidelines, to be used for CRM campaigns and journeys
Plan weekly execution capacity and maintain CRM communications calendar
Optimise operational processes to ensure timely and efficient execution
Create reports, analyse and drive specific recommendations for action
Work closely with CRM Managers, Content, Localisation, Design, User Research and Salesforce teams.
You’ll be great for this role if
You have a good understanding of channels and communication approaches (email, in-app, push, SMS).
You’re passionate about CRM, with an analytical mindset and good knowledge of CRM systems and multi-channel lifecycle journeys. Experience with Salesforce Marketing Cloud is a plus.
You excel at project management.
Good analytical skills with the ability to turn data into insights. Experience with Tableau/GA is a plus.
You have good knowledge in HTML and CSS. Experience with SQL is a plus.
You're fluent in English and have excellent written and oral communication skills
Why you should join SumUp
Opportunity to work with a truly global, multicultural team (we are 3200+ people from 80+ countries, spread across 4 continents).
28 days’ paid leave
Competitive salary package and virtual stock option programme
Learning & development budget for attending conferences and external training
SumUp Corporate Pension Scheme
Wellness benefits: in-house fitness classes with Fitness Matters, in-house Yoga teacher, gym in the office, football & running teams, subsidized Urban Sports Club
A lot of other cool benefits such as Bike leasing, Subsidised Public Transport Card, Language Learning platform/courses, Kita placement assistance, relocation assistance, 2x per week subsidised office lunches, and a brand new beautiful place to work in the heart of Berlin!
We believe in the everyday hero.
Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
SumUp will not accept unsolicited resumes from any source other than directly from a candidate.
Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.