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Credit Management Analyst

Berlin, Germany · Finance

At SumUp, we're building a world where merchants can succeed while doing what they truly love. Our mission from day one is simple: give back to local merchants the joy to succeed, thanks to simple and innovative tools.

SumUp is a digital ecosystem dedicated to local entrepreneurs. Our range of solutions answers all our merchants' challenges; from reservations, through click and collect, deliveries and digital payment, to the management of their business thanks to intuitive and comprehensive financial analytics.

SumUp is a team of more than 4,000 people in 35 offices spread all over the world, including our tribe of 400 SumUppers divided between Paris, London, Berlin, Barcelona and Milan. 

What you’ll do 

  • Processing internal requests related mainly to billing and payments coming from the sales and CSM teams

  • Monitor accounts to identify outstanding debts

  • Investigate historical data for each debt or bill

  • Find and contact clients to ask about their overdue payments

  • Take actions to encourage timely debt payments

  • Process payments and refunds

  • Resolve billing and customer credit issues

  • Update account status records and collection efforts

  • Report on collection activity and accounts receivable status

  • Process request coming from our recovery agency

You’ll be great for this role if 

  • You’re fluent in German and English, and Spanish or Italian is a plus. 

  • Patience and ability to manage stress

  • Excellent communication skills (written and oral)

  • Skilled in negotiation

  • Problem-solving skills

  • Strong analytical and learning abilities.

  • Driven to learn, evolve and improve

Your profile 

This knowledge will help you succeed in this role, but please consider applying even if you don't meet all the requirements.

  • At least 2 years of ​​Proven experience as a Cash Collection Specialist or similar role

  • Experience working in a fast-paced startup environment.

  • Knowledge of billing procedures and collection techniques 

  • Familiarity with laws related to debt collection 

  • Working knowledge of MS Office, CRM (Salesforce) and API (STRIPE) and databases

  • Bachelor’s degree in Finance/Accounting

Why you should join SumUp

  • We’re a truly global team of 400+ people from 5+ countries.

  • Have full autonomy (for real!) to propose, lead and implement changes that will up our game.

  • You will have the freedom to drive your career, own projects and make an impact across the company.

  • An amazing team and work environment that works with passion and purpose to achieve incredible results.

  • We get together regularly for breakfasts, team events, office parties and sports.

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founders mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

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Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.