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Learning and Development Specialist

Barcelona, Spain · Operations

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 31 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!

In this position, you’ll work within our Learning & Development team, which is responsible for providing learning solutions to all SumUp employees within Operations.  The Learning & Development team has multiple focus areas, providing new joiner training on a monthly basis to in-house new hires, supplying all training materials, creating new product training solutions, offering learning solutions with maximum business impact to existing employees and offering tailored training programs for various career paths within the business. 

Daily responsibilities can include, but are not limited to:

  • Facilitating training, solo or with a co-trainer, following approved curricula

  • Managing the classroom to ensure an organised and productive learning environment for all trainees

  • Collaboratively maintain core training programs and their collective collateral to ensure accuracy and efficiency in training classrooms around the globe

  • Work closely with the stakeholder and other SMEs to create and implement new, engaging course materials and training programs in all pertinent formats (including eLearning) 

  • Manage and prioritise training program updates and requests from internal and partner training staff

  • Follow the established schedule of training program updates, including tracking and communication of changes

  • Facilitate Train-the-Trainer sessions on source content creation, new materials, and other subjects as needed

  • Other tasks and projects, as assigned by L&D Lead

Your Profile

  • Experience in an L&D role ideally in a fast-paced, international organization

  • Display a high sense of urgency and a strong employee and customer orientation

  • Prior experience of designing onboarding is a plus

  • Capable of managing projects with tight deadlines and being agile with changes

  • Prior experience of carrying out ‘Needs Analysis’, as well as design and delivery of internal trainings

  • Proven expertise in training evaluation/impact assessment

Your Skills

  • Fluent in English 

  • Excellent communication, presentation and facilitation skills

  • Ability to influence at all levels and partner with key stakeholders

  • Pragmatic/hands-on approach to learning and development

  • Able to juggle conflicting priorities

  • A positive and “can-do” mindset

Why you should join SumUp

  • We’re a truly global team of 3000+ people from 60+ countries, spread across 3 continents

  • You'll have the opportunity to make an impact as we work in flat hierarchies

  • You'll have the space to drive your career here and take ownership of projects

  • Restaurant tickets

  • Subsidized Public Transport ticket (50%)

  • 1 month paid training 

  • Free language courses

  • Cozy offices near La Sagrada Familia

  • Weekly breakfasts and surprise lunches.

  • Regular "Beer Friday" briefings

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.