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Customer Support Expert - Italian - Technical Support Team

Barcelona, Spain · Operations

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!

You will work within our Customer Support team, with a focus on technical support topics. In this position, you will support our merchants with a variety of technical support-related issues and requests and find solutions for them. You will also work closely with a variety of departments, such as our Customer Support team in Berlin.

In addition, you will happily support other merchant related queries when needed to - you will truly be part of an international and supportive team!

What you’ll be doing in this position

  • You are the voice of our company - the direct link to our customers, supporting them with a variety of technical issues

  • You will proactively support our merchants by listening to their issues and finding solutions to them

  • You take care of our Italian-speaking customers in a variety of communication channels, primarily by phone and email

  • You actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants

  • You closely work with other departments, for example with our engineering team

  • You’re part of an international and multilingual team

You’ll be great for this position if

  • You have excellent language skills and feel comfortable speaking and writing in Italian and English

  • You love to communicate, while being easy-going and patient with our customers

  • You’re curious and persistent to solve issues

  • You’re organised and can keep a cool head even in stressful situations

  • You are a focussed person, with a keen eye for detail

Why you should join SumUp

  • We’re a truly global team of 3000+ people from 60+ countries, spread across 3 continents

  • You'll have the opportunity to make an impact as we work in flat hierarchies

  • You'll have the space to drive your career here and take ownership of projects

  • Restaurant tickets

  • Subsidized Public Transport ticket (50%)

  • 1 month paid training 

  • Free language courses

  • Cozy offices near La Sagrada Familia

  • Weekly breakfasts and surprise lunches.

  • Regular "Beer Friday" briefings

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.