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Customer Care Agent - German Speaker

Barcelona, Spain · Operations

In SumUp, we are creating the world’s most complete Point of Sale, for all merchants in all businesses. We take care of the details so that merchants can focus on what they do best. We help merchants better connect to their business, to their customers, and to each other. 

SumUp is more than just a cash register - it offers an innovative ecosystem where over 2000 people are working hard to go as far as possible and become the European leader in our market.

What you’ll do

As part of the Customer Care team in Barcelona, you will support the customers that we are signing every month, as well as, increase the call back to provide the same level of support for our customer.

  • Guarantee the management and prioritisation of the customer demands and solve them

  • Offer an unwavering quality to our customers

  • Manage diverse requests 

  • Ensure an adequate communication and accompany the internal teams in case of major incidents

  • Being in contact with the customers in different channels(calls, emails, chats)

You’ll be great for this position if:

  • You are a natural natural Problem-solver 

  • Having experience in SaaS company is considered a a plus

  • You’re an outstanding communicator, customer-oriented, empathetic and able to manage stress

  • You know how to smile on the phone

  • You've had experience as a customer support agent of minimum 6 months

  • You wish to evolve in an environment start-up

  • Fluent in German and English 

  • Ideally, you have already used the following tools: Salesforce/Freshdesk or any ticketing tool and you have knowledge in network/ hardware

  • Rotational shift work from Monday to Friday from 9am to 6pm, or Tuesday to Saturday from 12pm to 9pm

  • Based already in Barcelona

Why you should join SumUp?

  • A company in full acceleration both in business and R&D

  • Competitive salaries 

  • Restaurant tickets

  • Subsidized Public Transport ticket (50%)

  • 1 month paid training 

  • Free language courses

  • Multiple axes of learning and personal and professional development.

  • Cozy offices near La Sagrada Familia

  • Weekly breakfasts and surprise lunches.

  • Regular "Beer Friday" briefings

Get to know us!

  • A phone or video-interview with the TA team from HR

  • A video-interview with the Customer Care Specialist and Team Lead

  • A video-interview with the Hiring Manager

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.